Music Retail Team Lead: Inspire Sales & Service

Guitar Center Stores, Inc.; New York (NY); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Gig Leave for musicians

Employee discount program

Tuition reimbursement

Résumé du poste

Guitar Center Stores, Inc. is seeking a Lead Customer Service Associate in New York to guide sales on the floor and connect with customers to ensure an outstanding shopping experience.

Responsibilities include coaching teammates, driving sales during shifts, keeping displays updated, and maintaining price accuracy while advancing product and leadership skills through ongoing training.

Qualifications

• 2+ years of relevant work experience.
• Must be able to lift up to 50lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Responsabilités

• Provide sales guidance to associates on the sales floor.
• Manage customer interaction — maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed.
• Learning — continue education to hone product, sales, and leadership skills; ongoing certification and continuing education.
• Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g. replenish displays, fill holes, ensure displays are functional).
• Hold 'The Mic' to drive sales when scheduled, acting as a role model for sales productivity and behaviors.
• Ensure price updates are executed and POP standards are maintained in accordance with daily merchandising standards.

Connaissances

Coaching

Collaboration

Customer Focus

Initiative

Interpersonal Communication

Organizational Skills

Selling

Technology Skills

Description du poste

Guitar Center Stores, Inc. is seeking a Lead Customer Service Associate in New York to guide sales on the floor and connect with customers to ensure an outstanding shopping experience.

Responsibilities include coaching teammates, driving sales during shifts, keeping displays updated, and maintaining price accuracy while advancing product and leadership skills through ongoing training.