Museum Visitor Services & Events Coordinator

Arizona State University; Tempe (AZ); On-site; USD 58,485,000 - 60,603,000; Full time

Job summary

Arizona State University’s ASU Art Museum seeks a Visitor Services Coordinator to manage front-of-house operations and the museum shop, ensuring exceptional visitor experience and smooth event logistics. This role leads student workers, schedules shifts, coordinates tours and programs, handles training, budgeting, and reporting, and collaborates with curators and security to maintain safety and service standards.

Work week Wed–Sun.

Qualifications

• Customer service, retail sales & event management experience required.
• Retail or hospitality background with POS and cash handling proficiency.
• Experience in supervisory practices and бюджет forecasting.
• Ability to coordinate and prioritize work and activities of self and others.
• Familiarity with ASU policies and TAS/PeopleSoft preferred.

Responsibilities

• Direct daily operations of Visitor Services to meet goals and budgets.
• Lead front-of-house activities and ensure excellent customer service.
• Hire, train and supervise Museum Ambassadors; manage schedules.
• Oversee welcome desk, admissions, and sales during peak times.
• Supervise floor staffing with Curators and program managers.
• Develop and schedule program/event work plans within budgets.
• Prepare budget proposals and monitor departmental expenditures.
• Interface with Security to ensure safety of staff and visitors.
• Manage visitor data collection, reports and attendance analysis.
• Collaborate on school tours and booking processes; support tours.
• Handle special projects and duties as assigned.

Skills

Customer service

Retail sales

Event management

POS / cash handling

Supervisory practices

Budget forecasting

Project management

Work coordination

Communication

ASU policies familiarity

Education

Associate's degree

Tools

TAS

PeopleSoft

Job description

Arizona State University’s ASU Art Museum seeks a Visitor Services Coordinator to manage front-of-house operations and the museum shop, ensuring exceptional visitor experience and smooth event logistics. This role leads student workers, schedules shifts, coordinates tours and programs, handles training, budgeting, and reporting, and collaborates with curators and security to maintain safety and service standards.

Work week Wed–Sun.