Visitor Services Coordinator
Arizona State University
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Job summary
Arizona State University’s ASU Art Museum seeks a Visitor Services Coordinator to manage front-of-house operations and the museum shop, ensuring exceptional visitor experience and smooth event logistics. This role leads student workers, schedules shifts, coordinates tours and programs, handles training, budgeting, and reporting, and collaborates with curators and security to maintain safety and service standards.
Work week Wed–Sun.
Qualifications
- Customer service, retail sales & event management experience required.
- Retail or hospitality background with POS and cash handling proficiency.
- Experience in supervisory practices and бюджет forecasting.
- Ability to coordinate and prioritize work and activities of self and others.
- Familiarity with ASU policies and TAS/PeopleSoft preferred.
Responsibilities
- Direct daily operations of Visitor Services to meet goals and budgets.
- Lead front-of-house activities and ensure excellent customer service.
- Hire, train and supervise Museum Ambassadors; manage schedules.
- Oversee welcome desk, admissions, and sales during peak times.
- Supervise floor staffing with Curators and program managers.
- Develop and schedule program/event work plans within budgets.
- Prepare budget proposals and monitor departmental expenditures.
- Interface with Security to ensure safety of staff and visitors.
- Manage visitor data collection, reports and attendance analysis.
- Collaborate on school tours and booking processes; support tours.
- Handle special projects and duties as assigned.
Skills
Education
Tools
Job description
Arts Programming Specialist 1 Non-Exempt
Arts Programming Specialist 1 Non-Exempt
Arts Programming
Full time
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Provides support in marketing, ticket sales, volunteer/event coordination, stage production/design, venue operations.
The ASU Art Museum is seeking a Visitor Services Coordinator. This position is responsible for managing the daily operations of the museum’s front-of-house activities including visitor services & retail shop. The Visitor Services Coordinator will also lead and organize all onsite event logistics including timeline, set-up, staffing, and vendor communications.
This vital role encompasses the hiring, training, and supervising of our frontline team of student workers. The VS Coordinator provides strong leadership and operational support, maintaining the functionality, efficiency, and professionalism of the department to ensure smooth front-of-house operations and an exceptional visitor experience.
The schedule will be Wednesday-Sunday in alignment with the Museum’s public operating hours. Additional hours or last-minute schedule changes may be necessary to meet the job requirements; this could encompass evening hours, special event coverage and other operational needs requiring immediate attention and emergencies during non-scheduled workhours.
- $20.38 - $21.15 per hour; depending on experience within the posted range.
- Direct daily operations of the Visitor Services department to ensure the department adheres to long-term operational goals, budgets, and objectives.
- Lead front on house activities with a focus on excellent customer service including response to visitor complaints, concerns, and other feedback.
- Hire, train and supervise Museum Ambassadors
- Manage Museum Ambassador’s schedules and ensure appropriate coverage
- Manage welcome desk; ensure visitors are admitted to the museum in an efficient and welcoming manner, assisting with check-in and sales during high volume periods and staff breaks
- Supervise visitor experience on the floor, working with Curators and programs managers to ensure adequate staffing in each space.
- Develop and schedule program/event work plans per specifications, objectives and funding limitations.
- Prepare budget proposals and establish a system for controlling departmental expenditure per budget allocations.
- Interface with the Security department to ensure the safety and security of all staff, visitors, and art.
- Manage visitor data collection; assemble, analyze, prepare and deliver reports as needed
- Track attendance and generate a variety of reports
- Collaborate with the Public Engagement department to develop cohesive school tours and Museum Ambassador tour booking processes.
- Special projects and duties as assigned.
- Supervise and manage daily retail operations of the Museum’s shop including but not limited to opening and closing, point of sale transactions, sales reporting, restocking, and merchandising
- Maintain an efficient and secure cash-handling system
- Assist with consignment partnerships and vendor payments
- Responsible for the visual appeal, cleanliness, and organization of merchandise
- Coordinate all aspects of the Museum’s Tour program; managing tour requests, scheduling and participant communications.
- Assist with the museum's onsite events and parts of the facility rental program
- Facilitate workshops, meetings, or conferences with high impact on programs and/or participants.
- Maintain direct contact with personnel of various outside organizations and university departments associated with scheduled tours/functions/programs.
- Serve as a representative to ensure all aspects of the Museum’s programs are implemented and controlled according to plans.
- Demonstrated knowledge of customer service, retail sales & event management
- Retail sales or hospitality work experience preferred.
- Experience in point-of-sale register and cash handling proficiency.
- Demonstrated knowledge of supervisory practices and principles.
- Experience with budget preparation and forecasting.
- Demonstrated knowledge of basic project management.
- Experience in coordinating and prioritizing work and activities of self and others.
- Experience in establishing and maintaining effective working relationships.
- Evidence of effective communication.
- Demonstrated knowledge of ASU’s Student Employment Policies & Procedures.
- Experience with ASU’s timekeeping and hiring systems such as TAS & PeopleSoft preferred
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work
- Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
- Regular activities require ability to quickly change priorities which may include and/or be subject to resolution of conflicts
- Ability to clearly communicate to perform essential functions
The Herberger Institute comprises six schools: ASU FIDM; the School of Art; The Design School; The Sidney Poitier New American Film School; The GAME School; and the School of Music, Dance and Theatre; as well as the ASU Art Museum and the ASU FIDM Museum. With programs ranked top 20 and more than 135 degree and certificate options in art, architecture, dance, design, fashion, film, gaming, media arts and sciences, music, and more, plus expert faculty, state-of-the-art immersive media facilities, notable performing arts venues, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design and a model of inclusive excellence.
In a rapidly changing world, design and the arts aren’t luxuries—they’re essential. At the Herberger Institute, we harness the transformative power of creativity to solve real-world challenges and shape a more compassionate, connected future.
Our students work across disciplines—combining science, engineering, design, storytelling and the arts—to create solutions that benefit people and the planet. We’re expanding access, removing barriers and providing the resources students need to thrive, because the talent to shape the future is already here.
Together, we’re designing not just new careers, but new systems of care, connection and possibility.
https://herbergerinstitute.asu.edu/
https://cfo.asu.edu/why-work-asu:
- Salary and wages paid
- Comprehensive package of affordable benefit plans and programs
- Access to world-class educational opportunities at deeply discounted rates
- ASU's total compensation estimator shows the approximate value of your overall compensation
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
- Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
- Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.
Driving is not required for this position.
Campus: Tempe
No Federal Funding
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certificates. Employment is contingent upon successful passing of the background check.
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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