Museum Operations Lead — Facilities & Events

Museum of Jewish Heritage – A Living Memorial to the Holocaust; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement benefits

Job summary

The Museum of Jewish Heritage – A Living Memorial to the Holocaust is seeking a Senior Manager of Operations to oversee daily maintenance, space scheduling, and vendor coordination. The role ensures a safe, welcoming environment and supports events, rentals, and institutional programs.

This position partners with Security and Engineering, supervising staff and contracted teams, and ensuring compliance with OSHA and building policies. Onsite work is required with some evenings/weekends.

Qualifications

• Bachelor's degree or equivalent in operations management, museum administration, or a related field.
• Minimum 5-7 years of operations or facilities management experience in a museum, cultural institution, or similar setting.
• Demonstrated supervisory and team leadership experience.
• Strong knowledge of building systems, facilities operations, and vendor management.
• Experience supporting events, public programs, or performances.
• Working knowledge of AV, lighting, and sound systems.

Responsibilities

• Oversee daily maintenance and operational systems, including supplies, cleaning, mail, and carting.
• Coordinate contractors, vendors, and service providers for building needs.
• Schedule maintenance teams and related services to ensure cleanliness and presentation standards.
• Oversee AV, lighting, sound systems; coordinate support for programs, rentals, and events.
• Recommend and implement operational improvements and capital projects.
• Manage operational support for exhibitions, programs, performances, and rentals.
• Maintain Building Calendar and coordinate cross-department planning and space utilization.
• Manage relationships with external vendors, cafe tenants, and building support partners.
• Supervise and schedule Operations staff and contracted support teams.
• Oversee inventory, storage, maintenance, and replacement planning for equipment.
• Develop and enforce policies related to facility operations and efficiency.
• Partner with engineers and security on preventive maintenance, service requests, and inspections.
• Ensure compliance with OSHA and other regulations.
• Perform other duties to support museum operations.

Skills

Supervisory experience

Vendor management

Building systems knowledge

Event support experience

MS Office

Education

Bachelor's degree or equivalent in operations management, museum administration, or related field

Tools

Microsoft Office Suite (Outlook, Word, Excel, Teams)

Audio-visual systems familiarity

Job description

The Museum of Jewish Heritage – A Living Memorial to the Holocaust is seeking a Senior Manager of Operations to oversee daily maintenance, space scheduling, and vendor coordination. The role ensures a safe, welcoming environment and supports events, rentals, and institutional programs.

This position partners with Security and Engineering, supervising staff and contracted teams, and ensuring compliance with OSHA and building policies. Onsite work is required with some evenings/weekends.