Museum Visitor Experience Specialist

Paleontological Research Institution; Town of Ithaca (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Paleontological Research Institution seeks a friendly Visitor Services Associate to greet and assist guests, sell tickets and memberships, and support retail operations.

You will engage with visitors, share knowledge of exhibits, and help ensure a positive, informative experience at the Museum of the Earth. The role requires reliability, independence, and evening/weekend availability.

Qualifications

• High School Diploma or equivalent required.
• Professionalism, patience, and good manners with diverse populations.
• Excellent communication and interpersonal skills.
• Ability to work independently.
• Reliable form of transportation.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Interact directly with the public to deliver high-quality customer service.
• Maintain up-to-date knowledge of museum programming, exhibits, membership benefits and events.
• Open and close exhibits and the museum; operate POS.
• Receive store inventory and process online orders; compile visitor data for research.

Skills

Customer service

Interpersonal skills

Independence

Transportation

Evenings/Weekends

Education

High School Diploma or equivalent

Job description

Paleontological Research Institution seeks a friendly Visitor Services Associate to greet and assist guests, sell tickets and memberships, and support retail operations.

You will engage with visitors, share knowledge of exhibits, and help ensure a positive, informative experience at the Museum of the Earth. The role requires reliability, independence, and evening/weekend availability.