Museum Visitor Experience Specialist

Illinois Comptroller; Springfield, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Illinois State Museum in Springfield, IL seeks a Visitor Services Associate to welcome and assist visitors, process admissions, and provide information on local historic sites. You will engage with diverse audiences and support educational programming.

Under supervision, you will help coordinate volunteers and ensure safety while delivering excellent public service in a museum setting. Some travel for outreach may be required.

Qualifications

• Bachelor’s degree in a discipline relevant to the position.
• Two years of museum or cultural organization experience.
• Strong customer service and communication skills.

Responsibilities

• Serves as an ambassador for ISM with the public.
• Assists with educational and audience engagement programming.
• Engages with visitors at the Illinois State Museum.
• Performs other duties as required or assigned within the museum context.

Skills

Customer service

Communication

Educational outreach

Public interaction

Education

Bachelor’s degree in related field

Tools

Microsoft 365

MS Word

MS Excel

Job description

Illinois State Museum in Springfield, IL seeks a Visitor Services Associate to welcome and assist visitors, process admissions, and provide information on local historic sites. You will engage with diverse audiences and support educational programming.

Under supervision, you will help coordinate volunteers and ensure safety while delivering excellent public service in a museum setting. Some travel for outreach may be required.