Museum Visitor Experience Specialist

Illinois Department of Natural Resources; Springfield (IL); On-site; USD 59,000 - 81,000; Full time

Job summary

Illinois State Museum, a division of the Illinois Department of Natural Resources, seeks a Visitor Services Associate in Springfield, IL. The role involves greeting visitors, processing admissions, and guiding guests through programs and exhibitions.

The position supports educational activities, coordinates volunteers, and ensures safety within the museum. A bachelor’s degree and museum experience are preferred, with a fully in-office schedule.

Qualifications

• Bachelor’s degree in a discipline relevant to the position.
• Two years’ experience in a museum or cultural institution.

Responsibilities

• Greet and assist visitors, process admissions for the public, tour groups, and events.
• Orient visitors and provide information on museum topics and local sites.
• Support educational and audience engagement programming; ensure safety and security.
• Route calls and inquiries to staff; assist with volunteer/intern coordination.

Skills

Customer service

Education programming

Public interaction

Education

Bachelor's degree

Tools

MS Office

Job description

Illinois State Museum, a division of the Illinois Department of Natural Resources, seeks a Visitor Services Associate in Springfield, IL. The role involves greeting visitors, processing admissions, and guiding guests through programs and exhibitions.

The position supports educational activities, coordinates volunteers, and ensures safety within the museum. A bachelor’s degree and museum experience are preferred, with a fully in-office schedule.