Museum Visitor Experience & Admissions Associate

State of Illinois; Springfield (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Illinois Department of Natural Resources is hiring a Visitor Services Associate for the Illinois State Museum in Springfield. You will greet visitors, process admissions for the general public, tour groups, and events, and orient guests to the Museum.

You will also support educational and audience engagement programming, ensure safety, route calls, coordinate volunteers, and may travel locally for professional development or outreach.

Qualifications

• Bachelor’s degree in a discipline relevant to museum work.
• Two years’ museum or related nonprofit experience.
• Experience in visitor services or education is preferred.
• Proficiency with MS Office and social media platforms.

Responsibilities

• Greet visitors warmly and process admissions for the public, groups, and events.
• Inform visitors and provide recommendations on local sites and venues.
• Assist with educational and audience engagement programs.
• Ensure Museum safety and security; handle calls and deliveries.
• Coordinate volunteers and interns; assist with staff training.
• May travel locally for professional development and outreach.

Skills

Customer service

Education engagement

MS Office

Social media posting

Education

Bachelor's degree in a discipline relevant to museum work

Two years of museum or nonprofit experience

Tools

Microsoft 365

MS Word

MS Excel

Job description

The Illinois Department of Natural Resources is hiring a Visitor Services Associate for the Illinois State Museum in Springfield. You will greet visitors, process admissions for the general public, tour groups, and events, and orient guests to the Museum.

You will also support educational and audience engagement programming, ensure safety, route calls, coordinate volunteers, and may travel locally for professional development or outreach.