Museum Visitor Experience Specialist

Munson; City of Utica (NY); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Munson in Utica, NY seeks a Full Time Visitor Experience Associate to deliver outstanding service at the Museum of Art's welcome desk and shop. You will handle admissions, memberships, ticketing, and retail with accuracy while guiding visitors about programs and events.

You will work in a fast-paced, guest-facing environment, supporting finance and inventory tasks, merchandising, and daily operations. Flexibility for day, evening, and weekend hours is required.

Qualifikationen

• High school diploma or equivalent; associate degree preferred.
• Two years of customer service, retail, reception or related experience required.
• Flexibility to work evenings and weekends.
• Experience with computer systems and databases; POS, cash handling, ticketing and membership software preferred.
• Strong verbal and written communication; organizational and time-management skills.
• Experience in a museum/arts/nonprofit environment preferred.
• Merchandising and visual display knowledge preferred.
• Proficiency with word processing, email, spreadsheets (Excel/Sheets) and calendars; Google Workspace preferred.
• Maintain confidentiality and exercise sound judgment.

Aufgaben

• Serve as the primary contact for visitors, providing exceptional service.
• Welcome guests in person, by phone, and via electronic communications.
• Process admissions, memberships, registrations, ticket sales, and retail purchases accurately.
• Operate POS, ticketing and membership systems; ensure daily reconciliations.
• Assist with merchandise receiving, pricing, stocking, and displays.
• Maintain clean, welcoming public spaces and up-to-date materials.
• Provide administrative support and accurate recordkeeping.
• Support events, programs, and campus activities; assist with setup and breakdown.

Kenntnisse

Customer service

Cash handling

POS systems

Merchandising

Data entry

Communication

Ausbildung

High school diploma

Associate degree preferred

Tools

POS software

Ticketing systems

Membership software

Microsoft Excel

Google Workspace

Jobbeschreibung

Munson in Utica, NY seeks a Full Time Visitor Experience Associate to deliver outstanding service at the Museum of Art's welcome desk and shop. You will handle admissions, memberships, ticketing, and retail with accuracy while guiding visitors about programs and events.

You will work in a fast-paced, guest-facing environment, supporting finance and inventory tasks, merchandising, and daily operations. Flexibility for day, evening, and weekend hours is required.