Museum Visitor Experience Specialist

International Association of Operative Millers (IAOM); Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

403(b) savings plan

Paid time off

Paid holidays

Employee discounts

Complimentary general admission

Job summary

The Field Museum is seeking a full-time Visitor Services Representative to join our Visitor Services team in Chicago. You will guide visitors, sell tickets and memberships, and support daily admissions using ACME and Raiser’s Edge software.

This role emphasizes guest service, accuracy, and helpful information for guests and donors. We offer 40-hour weeks, 8:45am–5:15pm shifts, competitive pay of $18.50 per hour, and comprehensive benefits including health coverage, paid time off, holidays, and

Qualifications

• High School Diploma or equivalency required.
• 2–3 years of proven customer service experience in a similar environment.
• Must be available weekends and holidays, 8:45am–5:15pm.
• Excellent communication skills with visitors and staff.
• Familiarity with Windows-based computer programs.
• Cash-handling experience and strong math skills are a plus.
• Must be able to stand for long periods during shifts.
• Second language a plus; first aid/CPR training a plus.

Responsibilities

• Provide excellent face-to-face customer service for Museum visitors, members, and donors.
• Process ticket orders and membership sales using ACME and Raiser's Edge at admissions, Visitor Center, and exhibits.
• Facilitate the admission process by providing information to visitors as they wait in line.
• Monitor and maintain the flow of guests into ticketed exhibitions.
• Operate the call center in the Visitor Center and log calls.
• Maintain lost and found operations and item logging.
• Maintain vending machine service and funds accuracy.
• Operate 3D Film experience — sell tickets and assist guests with theatre entries and cleanup.
• Break down and set up queueing areas.
• Handle accessibility questions and sensory bag tracking.

Skills

Customer service experience

Communication skills

Windows-based computer

Cash handling

Stamina/standing

Education

High School Diploma or equivalent

Tools

ACME ticketing software

Raiser’s Edge

Job description

The Field Museum is seeking a full-time Visitor Services Representative to join our Visitor Services team in Chicago. You will guide visitors, sell tickets and memberships, and support daily admissions using ACME and Raiser’s Edge software.

This role emphasizes guest service, accuracy, and helpful information for guests and donors. We offer 40-hour weeks, 8:45am–5:15pm shifts, competitive pay of $18.50 per hour, and comprehensive benefits including health coverage, paid time off, holidays, and