Visitor Services Representative (Full Time)

International Association of Operative Millers (IAOM); Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

403(b) savings plan

Paid time off

Paid holidays

Employee discounts

Complimentary general admission

Job summary

The Field Museum is seeking a full-time Visitor Services Representative to join our Visitor Services team in Chicago. You will guide visitors, sell tickets and memberships, and support daily admissions using ACME and Raiser’s Edge software.

This role emphasizes guest service, accuracy, and helpful information for guests and donors. We offer 40-hour weeks, 8:45am–5:15pm shifts, competitive pay of $18.50 per hour, and comprehensive benefits including health coverage, paid time off, holidays, and

Qualifications

• High School Diploma or equivalency required.
• 2–3 years of proven customer service experience in a similar environment.
• Must be available weekends and holidays, 8:45am–5:15pm.
• Excellent communication skills with visitors and staff.
• Familiarity with Windows-based computer programs.
• Cash-handling experience and strong math skills are a plus.
• Must be able to stand for long periods during shifts.
• Second language a plus; first aid/CPR training a plus.

Responsibilities

• Provide excellent face-to-face customer service for Museum visitors, members, and donors.
• Process ticket orders and membership sales using ACME and Raiser's Edge at admissions, Visitor Center, and exhibits.
• Facilitate the admission process by providing information to visitors as they wait in line.
• Monitor and maintain the flow of guests into ticketed exhibitions.
• Operate the call center in the Visitor Center and log calls.
• Maintain lost and found operations and item logging.
• Maintain vending machine service and funds accuracy.
• Operate 3D Film experience — sell tickets and assist guests with theatre entries and cleanup.
• Break down and set up queueing areas.
• Handle accessibility questions and sensory bag tracking.

Skills

Customer service experience

Communication skills

Windows-based computer

Cash handling

Stamina/standing

Education

High School Diploma or equivalent

Tools

ACME ticketing software

Raiser’s Edge

Job description

Visitor Services Representative (Full Time)

Position: Visitor Services Representative

FLSA Status: Non-exempt

Department: Visitor Services

Our Mission:

Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:

• Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
• Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
• Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
• Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

We're dedicated to enhancing your life both at work and beyond!

The Field Museum is in search of a full-time Visitor Services Representative to join our team! The Visitor Services Department is responsible for providing world-class service to our visitors, generating revenue through ticket sales, and tracking museum attendance.

Duties and Responsibilities

• Provide excellent face-to-face customer service for Museum visitors, members, and donors
• Process ticket orders and membership sales (cash or credit card) using the Museum's
• ticketing software, ACME and Raiser’s Edge at the admission doors, Visitor Center, and special exhibits
• Facilitate the admission process by providing information to visitors as they wait in line
• Monitor and maintain the flow of guests into ticketed exhibitions
• Operate the call center in the Visitor Center, handle incoming calls, transfer calls when necessary, and log calls
• Maintain the lost and found operations and logging of items
• Maintain the vending machine service in providing and keeping accuracy of funds
• Operate 3D Film experience - sell tickets, assist guests in and out of the theater, and assist with clean-up
• Break down and set up queueing
• Handle accessibility related questions and tracking of sensory bags
• Additional responsibilities as assigned

Qualifications

• High School Diploma or equivalency required
• Two to three years of proven customer service experience in a similar environment required.
• Must be available weekends and holidays, 8:45am-5:15pm
• Must possess excellent communication skills when interacting with visitors and staff both in person and via telephone
• Familiarity with or ability to use Windows-based computer program
• Previous cash-handling experience and strong math skills are a plus
• Must be able to stand, sit, and move to different posts throughout a shift
• This position requires standing for long periods of time (2+ hours)
• Second language is a plus. First aid and/or CPR training a plus

Supervision Received:

Receives general supervision from the Manager of Visitor Services.

Supervision Exercised:

This position has no direct supervisory responsibilities.

Work Hours and Shift:

40 hours per week

Location:

1400 S DuSable Lake Shore Drive, Chicago, IL 60605

Pay: $18.50/ hourly

Union Representation:

This position is represented by Field Museum Workers’ United, AFSCME Council 31, AFL-CIO.

The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.

At the Field Museum, we are dedicated to making our career website and recruitment process accessible to everyone. If you encounter any difficulty when using or accessing our online application, or if you need a reasonable accommodation for completing your application, participating in interviews, or any other part of the selection process, please reach out to us at [e-mail].