Visitor Experience & Events Coordinator

FWI (FedWriters, Inc.); New London (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI (FedWriters, Inc.) is seeking a Visitor Experience & Events Coordinator to support the National Coast Guard Museum in New London, CT. You will run front-of-house operations and museum events, planning and executing community, public, and military programs while ensuring a safe, smooth guest experience.

The role is on-site at the National Coast Guard Museum with evening and weekend events, no travel required.

Qualifications

• Bachelor's degree in hospitality management, public relations, marketing, or a related field.
• 2+ years in event planning, hospitality, or museum front-of-house operations.
• Proficiency with Microsoft Office, event registration systems and scheduling software.
• Ability to pass a federal Tier 1 Public Trust background investigation.

Responsibilities

• Plan and run public programs and events, from run-of-show documents to setup and teardown.
• Act as on-site lead during evening and weekend events and enforce gallery protocols.
• Source and supervise event vendors such as caterers, AV, florists and rentals.
• Balance daily visitor flow with events and maintain the master calendar.
• Collect and analyze visitor surveys and turn feedback into improvements.
• Train frontline guest-service staff.

Skills

Customer service

Event planning

Vendor management

Education

Bachelor's degree

Tools

Microsoft Office

Event registration systems

Scheduling software

Job description

Overview

Join our team as a Visitor Experience & Events Coordinator and support the U.S. Coast Guard's new National Coast Guard Museum in New London, Connecticut by running front-of-house operations and museum events. You will plan and execute community, public and military events, ensure every visitor and guest has a smooth, safe experience. FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment.

Work Schedule and Location

On-Site: Full-time, onsite at the National Coast Guard Museum in New London, CT, including evening and weekend events. No travel required.

Responsibilities

• Plan and run public programs and events, from run-of-show documents to setup and teardown.
• Act as on-site lead during evening and weekend events and enforce gallery protocols.
• Source and supervise event vendors such as caterers, AV, florists and rentals.
• Balance daily visitor flow with events and maintain the master calendar.
• Collect and analyze visitor surveys and turn feedback into improvements.
• Train frontline guest-service staff.

Required Qualifications

• Bachelor's degree in hospitality management, public relations, marketing, or a related field.
• 2+ years in event planning, hospitality, or museum front-of-house operations.
• Proficiency with Microsoft Office, event registration systems and scheduling software.
• Ability to pass a federal Tier 1 Public Trust background investigation.

Desired

• Composure and strong customer service at high-profile, fast-paced events.
• Experience with senior military or government protocol.
• An eye for event layout in gallery settings.

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range: Negotiable