Museum Visitor Experience Ambassador

GOEBEL FIXTURE COMPANY; North Salem (MA); On-site; USD 27,000 - 28,000; Part time

Job summary

Peabody Essex Museum in Massachusetts seeks a Visitor Engagement Advocate to deliver welcoming, high-quality service at admission and information points. This part-time role ensures guests have a memorable experience and aligns with PEM’s visitor-first approach.

You will engage with diverse visitors, assist with inquiries, and participate in a hybrid training that blends customer service with security-minded practices. Weekend availability Friday–Sunday is required.

Qualifications

• Excellent English communication; another language is preferred.
• Ability to engage visitors and provide high-quality service with a friendly demeanor.

Responsibilities

• Deliver high-quality service to museum guests.
• Engage with visitors to enrich the museum experience at admission and information areas.
• Participate in hybrid training blending visitor-focused service and security-aware practices.
• Be approachable and maintain calm in a variety of situations.

Skills

Communication

Problem-solving

Calm under pressure

Computer skills

Interpersonal skills

Multilingual

Job description

Peabody Essex Museum in Massachusetts seeks a Visitor Engagement Advocate to deliver welcoming, high-quality service at admission and information points. This part-time role ensures guests have a memorable experience and aligns with PEM’s visitor-first approach.

You will engage with diverse visitors, assist with inquiries, and participate in a hybrid training that blends customer service with security-minded practices. Weekend availability Friday–Sunday is required.