Visitor Engagement Advocate

GOEBEL FIXTURE COMPANY; North Salem (MA); On-site; USD 27,000 - 28,000; Part time

Job summary

Peabody Essex Museum in Massachusetts seeks a Visitor Engagement Advocate to deliver welcoming, high-quality service at admission and information points. This part-time role ensures guests have a memorable experience and aligns with PEM’s visitor-first approach.

You will engage with diverse visitors, assist with inquiries, and participate in a hybrid training that blends customer service with security-minded practices. Weekend availability Friday–Sunday is required.

Qualifications

• Excellent English communication; another language is preferred.
• Ability to engage visitors and provide high-quality service with a friendly demeanor.

Responsibilities

• Deliver high-quality service to museum guests.
• Engage with visitors to enrich the museum experience at admission and information areas.
• Participate in hybrid training blending visitor-focused service and security-aware practices.
• Be approachable and maintain calm in a variety of situations.

Skills

Communication

Problem-solving

Calm under pressure

Computer skills

Interpersonal skills

Multilingual

Job description

• Base Pay $19.56 - $19.99 / Hour
• Employee Type Non Exempt PT

The Peabody Essex Museum, one of the largest and most dynamic art museums in the nation, is seeking 2 highly motivated, committed and outgoing individuals to engage with visitors and enhance experiences as Visitor Engagement Advocate.

The Visitor Engagement Advocate is responsible for delivering high-quality service to all museum guests. Serving as an approachable presence, they actively engage with visitors to enrich and expand the overall museum experience at all admission and information areas. PEM’s Visitor Engagement model is centered on meeting visitors where they are and ensuring their experience unfolds on their terms. All Visitor Engagement Advocates receive training in a hybrid approach that combines visitor-focused service and security-aware practices.

PEM’s Visitor Engagement Advocates are confident communicators who enjoy interacting with the public, possess strong problem-solving abilities, and remain calm in a wide range of situations. They should be proficient with computers and have both the aptitude and enthusiasm to learn and share information. Ideal candidates are friendly and personable, have a genuine interest in art, and demonstrate a clear desire to engage with people.

Requirements

This is a part-time position averaging 24 hours per week. The museum is open Thursday through Monday, and your regular schedule will be Friday, Saturday, and Sunday so weekend availability is required. The role may occasionally require evening hours for after-hours events, as well as availability during special public programming. Conversational fluency in a language other than English is preferred. The hourly pay range for this position is $19.56–$19.99, commensurate with experience.

Summary

For serious consideration, please note that both a resume and cover letter are required as part of the application process.

PEM strives to create a community of belonging that draws upon the widest pool of talent, embracing individuals of all backgrounds, life experiences, and perspectives. We seek candidates who can contribute to helping us achieve our goals and encourage you to apply for our open positions identifying the contributions you can make.

PEM considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy related condition or any other characteristic protected by law.