Guest Services Coordinator

Paycom; Chicago, Northern (IL, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short & Long-term Disability

Paid Time Off

401k

Job summary

The Richard H. Driehaus Museum in Chicago invites a proactive Guest Services Coordinator (Tours Focus) to join a small team dedicated to outstanding visitor experiences.

You will manage group tours, lead public and private tours, and collaborate across departments to ensure smooth operations while promoting memberships and programs. The role emphasizes hospitality, knowledge of the mansion and exhibitions, and staff onboarding.

Qualifications

• BA/BS in art, art history, architecture or related field.
• Familiarity with museums and the museum experience.
• Excellent problem-solving and decision-making skills.
• Excellent oral and written communication skills.
• High initiative and strong work ethic; ability to work in a team.

Responsibilities

• Exemplify the Museum's standards of excellence in customer service and hospitality.
• Lead guest services efforts in coordination with team members.
• Demonstrate knowledge of the Museum's history and interiors.
• Open, close, and supervise tours as assigned.
• Promote memberships, donations, and programs during interactions.
• Coordinate onboarding and training of new Guest Services staff.

Skills

Customer service

Oral & written communication

Team player

Problem solving

Public speaking

Interpersonal skills

Education

BA/BS in Art History or Related Field

Tools

Raiser’s Edge

Altru

Job description

# Guest Services Coordinator (Tours Focus)Chicago, IL 60611## OverviewSalary Range$20.00 - $21.00 HourlyPosition TypeFull Time## Description**The Driehaus Museum****Guest Services Coordinator (Tours Focus)****Position Type: Full-Time****FLSA: Non-Exempt**The Richard H. Driehaus Museum explores art, architecture, and design from the late nineteenth and early twentieth century in exhibitions and programs that illuminate the history and culture of this period, primarily in the United States and Europe. Located just steps from the Magnificent Mile, the Museum sits squarely at the center of the Chicago’s cultural dialogue.The Guest Services Coordinator position is an integral part of a small, intensely focused team that bears responsibility for maintaining the expected excellence of the Museum’s visitor experience profile and help grow long-term support for the Museum. This position is ideal for an energetic and enthusiastic self-starter with general visitor services experience who wants to focus their efforts toward career growth in arts and cultural organizations.***Principal Duties and Responsibilities:**** Exemplify the Museum’s standards of excellence in customer service and hospitality and proactively participate in guest services throughout the Museum.* Work in unison with Guest Services Coordinators and Guest Services Associate Leads in Museum’s overall customer experience efforts* Demonstrate an in-depth knowledge and understanding of the history of the Museum, the historic interiors, architecture, and restoration of the Nickerson Mansion, the Murphy Auditorium, the collection and temporary exhibitions.* Serve as the Guest Services Lead as assigned. When operating as a daily lead, you are responsible for updating the rotation schedule, cancelling/splitting public tours, closing early if warranted, and responding to radio calls as a first line of response.* Greet and orient Museum visitors to the different ways to explore the Museum and to gallery rules; accept payments; and assist with wayfinding and general customer service* Regular monitoring of public spaces throughout the day to report on facilities and operational issues that may impede the customer experience and reputation of the Museum.* Manage group tours program by monitoring group tours email and corresponding with inquiries, following up to confirm tours, accepting payments and scheduling tour guides. Also manage reporting on group tour activity and disseminate monthly.* Conduct public and private group tours* Open and close the museum; turning on systems, gallery lights and other duties as needed.* Promote and transact Memberships, Annual Fund Donations, and Programs tickets in Admission, Store, and in Tour interactions with Guests.* Collaborate with all Guest Services staff to ensure efficient and effective inter-department communications and workflow* Coordinate the onboarding and training of new Guest Services Employees* Perform other duties as assigned by the Guest Services Manager or Executive Director.## Qualifications* BA or BS degree in art, art history, art education, architecture, historic preservation, museum studies, or related field.* Familiarity with museums and the museum experience.* Excellent problem-solving and decision-making skills.* Excellent oral and written communication skills.* High level of initiative and strong work ethic.* Able to work in a team setting.* Strong interpersonal and presentation skills.* Database experience, preferably with Raiser’s Edge or Altru.* Willingness to become Red Cross Certified in First Aid, CPR, and AED.* Ability to be on feet for up to 3 hours at a time.* Ability to work flexible hours, including evening and weekend hours as necessary.* This position is a Wednesday – Sunday work week.***The Driehaus Museum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***Driehaus Affiliated Companies offers an exciting, comprehensive and competitive benefits package, which includes but is not limited to medical, prescription drug, dental and vision insurance, short and long-term disability, generous paid time off, paid parental leave, 401k plan, and wellness benefits.**Be aware of hiring scams:** The Driehaus Museum is aware of fraudulent job post schemes, such as phishing emails that invite candidates to apply and interview for positions at Driehaus. We take this matter very seriously. The Driehaus Museum has clear processes and guidelines with regards to hiring for open positions. We will not use instant messaging services such as WhatsApp, Telegram or iMessage to communicate the status of your application nor request additional application information. Offers of employment will not be extended without candidates having completed a robust interview process with representatives from organization. Suspicious messages can be reported to [e-mail].