Museum Shop Operations Coordinator

Hillwood; Washington; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Life and disability insurance

Paid holidays and vacation

Free museum admission

Job summary

Hillwood Estate, Museum & Gardens is seeking a Retail Operations Coordinator to support the Museum Shop’s day‑to‑day operations behind the scenes. You will assist with financial administration, staff scheduling, vendor coordination, inventory needs, marketing initiatives, and the sales team, ensuring accuracy and timely reporting.

The role involves coordinating pop‑ups, maintaining calendars, handling supplies, onboarding, and contributing to excellent customer service on the sales floor.

Qualifications

• Experience with financial administration and vendor coordination.
• Ability to prepare daily sales summaries and reports.
• Experience with inventory management and staff scheduling.
• Familiarity with back‑office tasks and using basic accounting processes.

Responsibilities

• Prepare daily Museum Shop sales summaries and submit reports to Accounting.
• Process vendor invoices and maintain expense/payment records.
• Prepare end-of-month reports from POS and Shopify systems.
• Coordinate change requests and collect vendor documentation (W‑9s).
• Maintain SharePoint records for budget, invoices, sales data, and minutes.

Skills

Attention to detail

Organizational skills

Spreadsheet proficiency

POS systems experience

Communication skills

Problem solving

Customer service

Adaptability

Job description

Hillwood Estate, Museum & Gardens is seeking a Retail Operations Coordinator to support the Museum Shop’s day‑to‑day operations behind the scenes. You will assist with financial administration, staff scheduling, vendor coordination, inventory needs, marketing initiatives, and the sales team, ensuring accuracy and timely reporting.

The role involves coordinating pop‑ups, maintaining calendars, handling supplies, onboarding, and contributing to excellent customer service on the sales floor.