Retail Operations Lead – Museum Guest Experience

Paycom - ATS; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

The Walters Art Museum is seeking an Assistant Manager of Retail Operations to elevate the visitor experience through exceptional service and strategic merchandising. You will oversee purchasing, POS, and inventory, while driving sales and maintaining alignment with the museum’s values and standards.

Candidate must have a bachelor’s degree or 5 years of related retail management experience, strong leadership, and cash-management skills.

Qualifications

• Bachelor’s degree or 5 years related retail management experience.
• Proven leadership and excellent customer service skills.
• Strong cash management, inventory control and POS experience.
• Experience interpreting retail data and metrics.

Responsibilities

• Oversee purchasing, customer service, POS, inventory control and reporting.
• Maintain retail operation aligned with museum values and merchandising standards.
• Drive sales through customer experience and strategic campaigns tied to exhibitions.
• Recruit, train and supervise a knowledgeable sales team; coach performance.
• Ensure safety, loss prevention and cash handling procedures are followed.
• Collaborate across teams on merchandise selection and displays.
• Support Museum Café operations as needed and achieve ServSafe Manager certification.

Skills

Customer service

Leadership

Cash handling

Inventory management

Merchandising

Sales reporting

Data analysis

Education

Bachelor's degree

5 years retail management experience

Tools

Counterpoint

Microsoft Office

Google Suite

Job description

The Walters Art Museum is seeking an Assistant Manager of Retail Operations to elevate the visitor experience through exceptional service and strategic merchandising. You will oversee purchasing, POS, and inventory, while driving sales and maintaining alignment with the museum’s values and standards.

Candidate must have a bachelor’s degree or 5 years of related retail management experience, strong leadership, and cash-management skills.