Museum Security & Visitor Experience Lead

Duke Careers; Durham (NC); On-site; USD 41,600 - 50,128; Full time

Job summary

Duke University at the Nasher Museum of Art seeks a Security Ambassador who safeguards visitors and artworks while delivering a welcoming, safe, and inclusive experience. As a frontline representative, you’ll project professionalism and ensure that staff, visitors, and the broader community feel supported and respected.

You’ll implement security procedures, monitor galleries, assist guests, and support events.

Qualifications

• Minimum of two years in a customer-service oriented field.
• Strong English communication, both spoken and written.
• Ability to work evenings, weekends, and holidays.
• Ability to operate a golf cart and basic office tools.

Responsibilities

• Implement and uphold security procedures.
• Respond to emergencies and incidents.
• Monitor galleries and assist visitors.
• Provide excellent customer service and information.
• Support events and after-hours operations.
• Maintain daily logs and perform opening/closing duties.

Skills

Customer service

Communication skills

English proficiency

Observation skills

Flexibility

Golf cart operation

Education

High school diploma

Tools

Microsoft Office

Job description

Duke University at the Nasher Museum of Art seeks a Security Ambassador who safeguards visitors and artworks while delivering a welcoming, safe, and inclusive experience. As a frontline representative, you’ll project professionalism and ensure that staff, visitors, and the broader community feel supported and respected.

You’ll implement security procedures, monitor galleries, assist guests, and support events.