Museum Security & Guest Experience Ambassador

Duke University; Durham (NC); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical and dental benefits

Retirement benefits

Family-friendly and cultural programs

Job summary

Duke University’s Nasher Museum of Art is hiring a Security Ambassador to help create a welcoming, safe, and inclusive environment. You will uphold security procedures, respond to emergencies, monitor galleries, and provide excellent visitor service across the Duke campus and museum spaces.

The role requires strong communication, dependability, and the ability to remain vigilant, with 2+ years in a customer service setting and English proficiency. Evenings, weekends, and holidays may be required.

Qualifications

• High school education typically required.
• Minimum of 2 years related experience in a customer service oriented field; security experience in a public environment preferred.
• Strong English communication skills, both spoken and written.

Responsibilities

• Implement and uphold museum security procedures in collaboration with staff.
• Respond to emergencies (fire/life safety, medical) calmly and effectively.
• Monitor galleries and spaces to encourage safe visitor behavior.
• Document incidents through required reporting protocols.
• Provide exceptional customer service to visitors and staff.
• Issue temporary badges and manage access at loading dock.
• Escort facilities personnel to secure areas and address policy concerns respectfully.
• Operate a golf cart for museum-related duties.
• Open/close procedures and maintain daily logs.
• Monitor video surveillance systems.
• Support after-hours and special events.
• Participate in required training and professional development.

Skills

Communication skills

Dependability

English proficiency

Observation skills

Physical stamina

Flexibility

MVR compliance

Education

High school diploma

Tools

Microsoft Office

Job description

Duke University’s Nasher Museum of Art is hiring a Security Ambassador to help create a welcoming, safe, and inclusive environment. You will uphold security procedures, respond to emergencies, monitor galleries, and provide excellent visitor service across the Duke campus and museum spaces.

The role requires strong communication, dependability, and the ability to remain vigilant, with 2+ years in a customer service setting and English proficiency. Evenings, weekends, and holidays may be required.