Museum Security & Visitor Experience Ambassador

Duke PA; Durham (NC); On-site; USD 41,600 - 50,128; Full time

Job summary

Duke University’s Nasher Museum of Art seeks a Security Ambassador to help create a welcoming, safe, and inclusive museum experience for staff, visitors, and the community.

You will perform security, emergency response, visitor monitoring, and customer service duties, including opening/closing procedures, badge checks, and coordination with Duke Facilities. Weekend/evening shifts and a non-on-call schedule apply. Anticipated Pay Range: USD 20.00 to USD 24.10 per hour.

Qualifications

• High school education or equivalent required.
• Minimum of 2 years related experience in customer service or security environment.
• Strong communication skills in English; bilingual abilities welcomed.

Responsibilities

• Safety, security, and emergency response: implement procedures and respond to incidents.
• Visitor monitoring and policy engagement: monitor galleries, check badges, and guide visitors.
• Customer service and communication: assist visitors and coordinate with museum staff.
• Operational support: open/close procedures, logs, and video surveillance tasks.
• Additional duties as assigned to support museum operations.

Skills

Customer service

Observation skills

English communication

Team collaboration

Education

High school education

Tools

Microsoft Office

Job description

Duke University’s Nasher Museum of Art seeks a Security Ambassador to help create a welcoming, safe, and inclusive museum experience for staff, visitors, and the community.

You will perform security, emergency response, visitor monitoring, and customer service duties, including opening/closing procedures, badge checks, and coordination with Duke Facilities. Weekend/evening shifts and a non-on-call schedule apply. Anticipated Pay Range: USD 20.00 to USD 24.10 per hour.