Museum Retail & Visitor Experience Lead

Museum Store Association Inc.; Jacksonville (FL); On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Paid time off

Employee discounts

Reciprocal membership

Job summary

The Cummer Museum of Art & Gardens seeks an experienced Manager of Retail & Visitor Experience to oversee daily visitor experience and retail operations. The role leads a team of Visitor Associates, ensuring exceptional service, engaging experiences, and a welcoming Museum presence.

Reporting to the Director of Retail & Visitor Experience, this position collaborates across departments to support exhibitions, programs, and events while maintaining operational excellence and financial procedures.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Hospitality Management, or related field preferred.
• Minimum of 5 years of progressively responsible experience in retail operations.
• Minimum of 5 years of supervisory or management experience.
• Experience in retail buying, product selection, and vendor management preferred.
• Strong leadership and communication skills with ability to manage multiple priorities.
• Proficiency in Microsoft Office and familiarity with POS and inventory systems.

Responsibilities

• Lead, supervise, and develop a team of Visitor Associates with clear performance expectations and standards.
• Oversee daily retail shop operations, merchandising, and inventory control.
• Monitor sales performance and implement strategies to meet revenue goals.
• Train Visitor Associates on product knowledge and customer engagement.
• Ensure cash handling, deposits, and financial procedures compliance.

Skills

Retail leadership

Staff development

Customer service

Operations management

Budget & reporting

Education

Bachelor's degree in Business Admin / Retail / Hospitality

Tools

POS systems

Inventory management software

Microsoft Office

Job description

The Cummer Museum of Art & Gardens seeks an experienced Manager of Retail & Visitor Experience to oversee daily visitor experience and retail operations. The role leads a team of Visitor Associates, ensuring exceptional service, engaging experiences, and a welcoming Museum presence.

Reporting to the Director of Retail & Visitor Experience, this position collaborates across departments to support exhibitions, programs, and events while maintaining operational excellence and financial procedures.