Museum Store Associate

New Britain Museum of American Art; New Britain (CT); On-site; USD 17,000 - 22,000; Part time

Job summary

New Britain Museum of American Art is seeking a friendly Store Associate for our Museum Store. This part-time role on the sales floor focuses on helping visitors, recommending products, and completing transactions with care and accuracy.

You will learn about prints, stationery, books, and gifts, participate in stock replenishment, and contribute to a welcoming, inclusive shopping experience. Flexibility for weekday and occasional weekend shifts is preferred.

Qualifications

• Excellent communication, interpersonal, and strong customer service skills.
• Prior retail and cash handling experience preferred.
• High School diploma, Some college preferred.
• Desire for part time employment.
• Strong attention to detail.
• Flexible schedule includes mostly weekday hours and some weekend hours.

Responsibilities

• Engage visitors, make product recommendations, and answer requests about inventory.
• Maintain the sales floor by cleaning, organizing, and restocking merchandise.
• Process purchases and returns accurately according to Museum procedures.
• Learn about prints, stationery, books and gift categories to assist customers.
• Follow Museum policies and uphold professional and ethical standards.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High School diploma

Tools

POS system

Job description

Join our team at the New Britain Museum of American Art Museum Store. If you enjoy working in a beautiful community centered environment and have retail experience this might be the part-time job for you. We seek an outgoing, detail-oriented individual who thrives in a retail setting with a mission.

The Store Associate will become well-versed in Store Merchandise and the artist and makers represented in the Store and be trained to communicate information about Museum programs, tours, and events to visitors. Spending most of their time on the sales floor, the Store Associate will prioritize a visitor-first focus by actively engaging customers in the store. This position assists visitors, performs sales transactions, performs house-keeping tasks, fills in merchandise from back stock, and participates in inventory counts.

Responsibilities include but are not limited to:

• A variety of daily tasks: Engage visitors and make product recommendations, answer phone requests about inventory in the shop, exhibit confidence in selling merchandise displayed on the sales floor.


• Assist in maintaining the sales floor by cleaning, straightening, organizing, and restocking merchandise throughout the day and at end of shift. Fill in merchandise to support the themes and narratives present in the store.


• Open and/or close the store, process purchases and returns by accurately processing sales according to Museum procedures.


• Take an active role in becoming knowledgeable in the reproduction of prints, stationery, books and gift categories by being curious and taking part in ongoing training about the inventory.


• Exemplify professional and ethical behaviors; follow all Museum policies and procedures.

Qualifications, Skills and Expectations:

• Excellent communication, interpersonal, and strong customer service skills required.


• Prior retail and cash handling preferred.


• High School diploma, Some college preferred.


• Desire for part time employment.


• Strong attention to detail.


• Flexible schedule includes mostly weekday hours and some occasional weekend hours. Availability during the week and some weekends is required.

Physical Requirements

• Position requires frequent lifting and carrying of cartons and merchandise.


• Must be able to stand, reach, climb a step ladder and walk much of the time.


• The ability to communicate clearly and precisely.


• Must be able to lift, push and pull up to 20 pounds, and to continuously perform such manipulative tasks as keying information into computer systems.

The New Britain Museum of American Art is an equal opportunity employer. We are committed to fostering an inclusive workplace that reflects the communities we serve and the rich cultural stories we steward. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.