Senior Museum Tech Support Lead: Uptime & Guest Experience

National Geographic; Washington (District of Columbia); On-site; USD 97,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement with employer match

Flexible paid time off (up to 22 days)

Paid holidays

Parental leave

Wellness program

Job summary

The National Geographic Society is seeking a Senior Museum Technology Support Engineer to lead hands-on support for ticketing, retail POS, and related systems at our Washington, DC base. You will drive reliability, security, and guest experience with PCI-DSS compliance and enterprise IT practices.

You’ll mentor junior staff, track performance metrics, and manage high‑impact incidents while coordinating with vendors and museum staff on upgrades and continuity planning.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least five years of hands-on work supporting enterprise‑level ticketing, POS, hospitality, or similar systems.
• Experience in a museum, cultural institution, hospitality, or retail environment preferred.
• Knowledge of PCI-DSS requirements and security policies.
• Strong communication and customer service skills.

Responsibilities

• Monitor and optimize uptime of ticketing and POS systems.
• Provide expert, hands-on technical support for ticketing, POS, and integrated systems.
• Serve as primary escalation point for complex incidents affecting critical systems.
• Ensure PCI-DSS compliance and information security policies.
• Document SOPs and maintain knowledge management resources.
• Track incident metrics and drive continuous improvement.
• Lead technical projects and mentor junior staff.

Skills

Ticketing & POS support

PCI-DSS knowledge

Customer service

Problem solving

Communication skills

ITIL familiarity

Education

Bachelor's degree in IT/CS

Tools

POS software platforms

IT monitoring tools

API integrations

Job description

The National Geographic Society is seeking a Senior Museum Technology Support Engineer to lead hands-on support for ticketing, retail POS, and related systems at our Washington, DC base. You will drive reliability, security, and guest experience with PCI-DSS compliance and enterprise IT practices.

You’ll mentor junior staff, track performance metrics, and manage high‑impact incidents while coordinating with vendors and museum staff on upgrades and continuity planning.