Part-Time Customer Service Representative

City-of-Lubbock,-T; Lubbock (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

City of Lubbock seeks a friendly, customer-focused front desk associate to assist visitors and residents at the Buddy Holly Center and Silent Wings Museum. You will help with information, payments, and problem resolution in a welcoming setting.

You will greet visitors, process service requests, schedule tours, and prepare correspondence using word processing software. A high school diploma and 6–12 months in sales or customer service are expected.

Qualifications

• High school diploma or equivalent; 6–12 months of sales or customer service experience.
• Knowledge of museum practices and municipal government.
• Proficient in computer word processing and document creation.
• Strong public contact and telephone etiquette.

Responsibilities

• Interact with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
• Greet visitors by telephone and in person, ascertain nature of business, provide assistance or referral, and explain policies and procedures.
• Schedule appointments and maintain a calendar for upcoming tour groups.
• Compose and type letters, reports, and memos from rough drafts, verbal instructions, or notes. Utilize computer software to produce documents with text, tables, and graphics.
• Sell merchandise related to the Buddy Holly Center and Silent Wings Museum.
• Learn and apply various fee categories for admissions.
• Perform related duties as required.

Skills

Customer service

Communication skills

Grammar & writing

Record keeping

Sales

Word processing

Public etiquette

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.

• Greet visitors by telephone and in person, ascertain nature of business, provide assistance or referral, and explain policies and procedures;
• Schedule appointments and maintain a calendar for upcoming tour groups;
• Compose and type letters, reports, and memos from rough drafts, verbal instructions, or notes. Utilize a variety of computer software to produce documents that may include or incorporate text, tables, and graphics;
• Establish and maintain effective customer relations;
• Sell merchandise related to the Buddy Holly Center and Silent Wings Museum;
• Learn and apply various fee categories for admissions;
• Perform related duties as required.

Completion of a high school diploma or the equivalent with an additional six months to one year of sales or customer service experience, or any combination of relevant education and experience which provides the following:

Knowledge of:

• Retail and museum practices and procedures;
• The organization, function, and policies of the department; general knowledge of municipal government organization and services;
• Principles and procedures in operating business computers;
• Proper public contact and telephone etiquette.

Ability to:

• Spell and use correct grammar;
• Prioritize and schedule work to meet deadlines;
• Communicate effectively with others;
• Follow oral and written instructions;
• Work independently in the absence of specific instructions;
• Prepare and maintain accurate records;
• Control loss prevention while maintaining good customer relations;
• Perform computer/word processing functions;
• Develop and maintain merchandise displays.

Physical Requirements

• Occasionally stand, walk and bend, kneel during the shift;
• Occasionally pull and push objects;
• Occasionally flex upper trunk forward at the waist and partially flex at the knees;
• Occasionally lift and carry up to 30 pounds;
• Occasionally rotate upper trunk to the right or left or forward while sitting or standing;
• Frequently reach above, at or below shoulder height.