Muscle Shoals - Service Advisor - Full-time

Ultipro; Alabama; On-site; USD 36,000 - 48,000; Full time

Job summary

Ultipro is seeking a Service Advisor in Muscle Shoals, AL. This full-time role centers on being the liaison between customers and technicians, ensuring service needs are understood and communicated clearly to deliver right-the-first-time repairs.

The ideal candidate has a high school diploma or GED, at least one year of automotive experience, a valid driver’s license, and a proven record in customer service and communication. Apply now for a fast-paced team environment.

Qualifications

• High School diploma or GED required.
• 1 year automotive background; dealer-level or large facility experience preferred.
• Unrestricted driver’s license with clean driving record.
• Strong communication and customer service skills; ability to deliver world-class service.

Responsibilities

• Serve as primary contact for service and repair matters.
• Coordinate and communicate with customers and technicians.
• Set and manage expectations regarding service delivery and repairs.
• Ensure repairs are explained clearly and completed correctly and promptly.

Skills

Customer service

Communication

Team environment

Education

High School Diploma or GED

Job description

Muscle Shoals - Service Advisor - Full-time

Showing 1 location

2800 Woodward Ave
Muscle Shoals, AL 35661, USA

• SERVICE
• Full-Time
• Requisition #: MUSCL003015

Description

The Service Advisors are the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Behaviors

Preferred

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Leader : Inspires teammates to follow them

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security : Inspired to perform well by the knowledge that your job is safe

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Financial : Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

1 year: Automotive Background; dealer-level or large facility experience

Preferred

Customer Service

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.