Decatur - Service Advisor - Full-time

Ultipro; Decatur (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Ultipro in Decatur, Alabama, is seeking a Service Advisor to be the primary liaison between customers and technicians. You will listen to vehicle concerns, explain needed repairs and maintenance, and manage customer expectations to ensure timely, correct service on every visit.

You will coordinate with the service team to schedule work, communicate progress, and aim for first-time right repairs and high customer satisfaction in a fast-paced automotive service environment.

Qualifications

• High School or better.
• 2 years: Automotive Background; dealer-level or large facility experience
• Customer Service
• Equal Opportunity Employer — rights information referenced in posting

Responsibilities

• Serve as the primary point of contact for all service and repair matters.
• Listen to customer problems, explain needed repairs, and set expectations.
• Coordinate with technicians to schedule work and ensure timely completion.
• Strive for repairs done right the first time and customer satisfaction.

Skills

Customer service

Communication

Teamwork

Education

High School or equivalent

Job description

The Service Advisors are the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point‑of‑contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

Qualifications

Behaviors

Preferred

• Team Player : Works well as a member of a group
• Loyal : Shows firm and constant support to a cause
• Leader : Inspires teammates to follow them
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work
• Job Security : Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
• Financial : Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years: Automotive Background; dealer-level or large facility experience

Preferred

Customer Service

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.