Murex Support Analyst - FO/BO/MO, Troubleshooting & Training

360 IT Professionals; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

A leading IT support service provider is seeking a professional with robust knowledge in Murex functionalities to provide Back Office support and troubleshoot issues. You will effectively communicate with users, monitor support tickets, and train internal staff on diagnosing similar issues. Your role will also include contributing to documentation and knowledge base articles, ensuring efficient task management. This position offers the opportunity to work in a collaborative environment in Chicago, IL, with a focus on achieving high-quality support services.

Qualifications

• Robust knowledge in achieving FO/MO/BO functionalities.
• Ability to provide Back Office support including accounting and workflow.
• Qualifications in Front Office deal entry and pretrade rules understanding.
• Experience with Middle Office VAR and RISK management.
• Skilled in creating/editing simulation views/layouts.

Responsibilities

• Monitor Murex support tickets and escalate as necessary.
• Troubleshoot end-user issues effectively.
• Train internal staff on diagnosing Murex issues.
• Contribute to documentation and knowledge base articles.

Skills

Robust knowledge in Murex functionalities

Back Office Support

Front Office deal entry and simulation

Middle Office VAR and RISK

Effective communication with end users

Training internal support staff

Ability to prioritize tasks

Job description

A leading IT support service provider is seeking a professional with robust knowledge in Murex functionalities to provide Back Office support and troubleshoot issues. You will effectively communicate with users, monitor support tickets, and train internal staff on diagnosing similar issues. Your role will also include contributing to documentation and knowledge base articles, ensuring efficient task management. This position offers the opportunity to work in a collaborative environment in Chicago, IL, with a focus on achieving high-quality support services.