Utility Revenue Recovery Specialists

COGENT Infotech; Davenport (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

COGENT Infotech is seeking a detail-oriented Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies, ensuring customer satisfaction and regulatory compliance.

You will maintain detailed records in Excel, interpret tariffs and policies, document findings, contribute to process improvements, and support ad-hoc billing projects in a fast-paced environment. Strong analytical and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business or related field preferred.
• Proficient with the MS Office Suite including Outlook, Word, and Excel.
• Strong analytical and organizational skills with high attention to detail.
• Ability to manage deadlines effectively in a fast-paced environment

Responsibilities

• Investigate and resolve billing errors using the customer information system (CSS).
• Process billing corrections and adjustments in compliance with company procedures and audit standards.
• Interpret and apply utility tariffs, billing policies, and regulatory practices.
• Research client billing issues as directed.
• Maintain detailed records of billing activities using Excel spreadsheets.
• Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
• Support various ad-hoc billing projects as needed

Skills

Analytical skills

Organizational skills

Deadline management

Education

High school diploma or equivalent

Bachelor’s degree in business or related field (preferred)

Tools

Outlook

Word

Excel

Job description

We are seeking a detail-oriented and analytical Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies. This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards.

Key Responsibilities

• Investigate and resolve billing errors utilizing the customer information system (CSS).
• Process billing corrections and adjustments in compliance with company procedures and audit standards.
• Interpret and apply utility tariffs, billing policies, and regulatory practices.
• Research client billing issues as directed.
• Maintain detailed records of billing activities using Excel spreadsheets.
• Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
• Support various ad-hoc billing projects as needed.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business or related field preferred.
• Proficient with the MS Office Suite including Outlook, Word, and Excel.
• Strong analytical and organizational skills with high attention to detail.
• Ability to manage deadlines effectively in a fast-paced environment