Municipal Security Guard - Phoenix Public Library

City of Phoenix; Phoenix (AZ); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Traditional pension

401(a) and 457 plans

Health insurance options

Tuition reimbursement

Paid time off and holidays

Parental leave

Job summary

City of Phoenix seeks a Municipal Security Guard to patrol City facilities and ensure safety, observing behavior and enforcing rules. The role requires calm, professional communication and accurate incident reporting.

Ideal candidates hold a high school diploma, valid driver’s license, and are capable of handling confidential information. Expect irregular hours, shifts, and a comprehensive benefits package.

Qualifications

• High School diploma or GED required.
• Ability to do or learn security tasks as shown by training/experience.
• Finalists subject to criminal background check and fingerprinting.

Responsibilities

• Patrols buildings, grounds, and parking lots to observe unusual behavior and prevent vandalism or illegal activity.
• Enforces correction of infractions through verbal warnings, expels unruly persons, and may detain offenders for authorities.
• Monitor compliance with rules, regulations, and City ordinances related to security.
• Mediates disputes and refers enforcement matters to appropriate law enforcement.
• Responds to routine inquiries and directs visitors to appropriate areas.
• Escorts personnel after hours.
• Completes and maintains incident logs and field reports.
• Manages access levels to City employees and contractors.

Skills

Communication

De-escalation

Problem solving

Surveillance

Report writing

Education

High School diploma or GED

Tools

Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About This Position

Phoenix Public Library serves a diverse clientele of over 4.8 million people, with a central library and 16 branches. The library offers collections in multiple languages, a full range of cutting-edge electronic resources and customer focused public service.

The Municipal Security Guard responsibilities include patrolling and observing the activities of persons in and around City facilities.

Additional Responsibilities Include

• Patrols buildings, building grounds, and parking lots to observe unusual behavior and to prevent vandalism or illegal use of substances.
• Enforces correction of infractions through verbal warning, expels unruly persons, and may temporarily detain more serious offenders for proper authorities.
• Observes the behavior of people, customers and monitors their actions for compliance with rules, regulations, and City ordinances related to security.
• Mediates disputes and refers matters of enforcement to appropriate law enforcement.
• Answers routine inquiries and direct visitors to appropriate areas.
• Escorts personnel from buildings and facilities after hours.
• Completes and maintains log entries and field contract reports of incidents that occur.
• Receives personal and confidential information from departments and determines appropriate access levels to be assigned to City employees and contractors.
• Prevents unauthorized access to restricted areas.

IDEAL CANDIDATE

• Excellent written and oral communication skills.

Ability To

• Write reports of daily activity and detailed Incident reports.
• Problem solving skills and the ability to help customers who are dealing with very difficult and emotional situations.
• Calmly speak to and de-escalate customers who are intoxicated.
• Understand and apply routine security surveillance techniques and principles.
• Analyze situations quickly and objectively; react effectively and efficiently in urgent or emergency situations.

SALARY

Pay Range: $21.44 to $33.77 per hour.

Hiring Range: $21.44 to $27.37 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• High School diploma or general education degree (GED) required.
• Demonstrated ability to do or learn to do security, as shown by prior training and experience.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Work And Environmental Conditions Requirements

• Some positions require certification by the Police Department in the use of non-lethal security equipment, such as handcuffs and "pepper spray," by the end of the probationary period. Such certification must be renewed on an annual basis.
• Some positions require to be certified to use CPR, general first aid and AED.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings will be required.
• Working in various weather/environmental conditions (extreme heat, rain, blowing dust, high pollen count, insects, etc.).

Preferred Qualifications

The minimum qualifications listed above, plus:

• Previous experience in the military, police/corrections or security.
• Bilingual - Spanish

Experience With

• Providing excellent customer service in person, over the phone, and via email.
• De-escalation in stressful situations.
• Using a computer in a Microsoft Windows environment to include Outlook Word, Excel, and PowerPoint.

RECRUITMENT DATES

Recruitment closes October 15, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

REFERENCE

Municipal Security Guard, JC:80050, ID# 62971, 10/01/2026, USM, AJ, Benefits:003

Building the Phoenix of tomorrow.

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.