Senior Information Technician Systems Specialist - Water Services Department

City of Phoenix; Phoenix (AZ); On-site; USD 115,000 - 134,000; Full time

Benefits offered by this job

Traditional pension

401(a) and 457 plans

Medical options (HMO/PPO/HSA)

Post-Employment Health Plan

Paid time off

Tuition reimbursement

Free transit pass

Job summary

The City of Phoenix Water Services Department seeks an experienced Application Programming Section Supervisor to support regulatory and compliance systems (iPACS, SAMS, LIMS, HARS) and the PCTS Data and Applications Team. You will evaluate solutions, set priorities, supervise staff, and translate complex technical concepts for customers while working onsite on a closed network.

Ideal candidates will have supervisory experience, a strong background in database management, and the ability to

Qualifications

• Two years of experience as an Information Technology Systems Specialist involving database management and on-line telecommunications.
• Bachelor's degree in computer science, math, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Finalists for positions are subject to a criminal background check.
• Some positions require the use of personal or City vehicles on City business; valid driver's license and acceptable driving record required.

Responsibilities

• Evaluate application solutions to meet departmental needs in scope, functionality, effectiveness, robustness, security, and efficiency.
• Set the team's priorities and assign work.
• Perform supervisory duties such as goal setting, direction, feedback, training and mentoring, and performance communications.
• Write PMG evaluations and review with staff.
• Hold regular team meetings to communicate management information and priorities.
• Decide what software tools to purchase and manage licenses.
• Translate complex technical and business concepts for customers and other technical personnel.
• Evaluate project requirements and make recommendations for informed decisions.
• Excellent writing skills are required for this position.

Skills

Supervisory ability

Database management

Communication skills

On-line telecommunications

Education

Bachelor's degree in computer science, math, or related field

Job description

About This Position

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix. The Water Services Department (WSD) is seeking an experienced application programming section supervisor to work with the Process Control Technology Support (PCTS) Data and Applications Team to support the department's regulatory and compliance systems and the PCTS division. Specific systems supported by the Data and Applications Team include the department's Permit and Compliance System (iPACS and SAMS) suites of applications, the Laboratory Information Management System (LIMS), and the Historical Archive and Reporting System (HARS) custom built in-house applications, as well as outbound delivery of data collected from industrial control systems. The ideal candidate would have experience working with compliance and regulatory agencies and/or programs. This position supports systems that live on a closed network in addition to systems on the enterprise business network. Physical onsite presence is required when working with files and applications on the closed network. Regulations imposed by Federal and State agencies, departmental rules, and lab licensure drive most of the work on the complex and critical systems that the team supports.

Responsibilities Include (but Are Not Limited To)

• Evaluate application solutions to see if they meet departmental needs in terms of scope, functionality, effectiveness, robustness, security, and efficiency.
• Set the team's priorities and assign work.
• Perform supervisory duties such as goal setting, providing direction and feedback, training and mentoring employees, communicating with staff regarding performance, etc.
• Write Performance Management Goal (PMG) evaluations and review them with staff.
• Hold regularly scheduled Team meetings with staff to communicate information from management and review department and division priorities.
• Decide what software tools to purchase for the team and manage the licenses.
• Translate complex technical and business concepts in order to communicate with customers and other technical personnel, and to understand system requirements.
• Evaluate project requirements and make recommendations to customers and management so that they can make informed decisions.
• Excellent writing skills are required for this position.

IDEAL CANDIDATE

• Ability to:
• Evaluate application solutions to see if they meet departmental needs in terms of scope, functionality, effectiveness, robustness, security, and efficiency.
• Work in a highly complex environment and lead technical professionals.
• Communicate in-person and in written form.
• Understanding of the following:
• Overall project management concepts and how to apply them to managing complex projects.
• Application development principles and system architecture.

SALARY

Pay Range: $115,460.80 to $133,660.80, annually.

Hiring Range: $115,460.80 to $127,296.00 annually

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Two years of experience as an Information Technology Systems Specialist involving database management and on-line telecommunications.
• Bachelor's degree in computer science, math, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus experience in/with the following:

• Establishing practices and documenting section SOPs, in alignment with guidance from the EPA, DHS, CISA, ISA and other such Critical Control System best practices for cybersecurity and physical security to protect critical infrastructure.
• Writing reports and presentations for management and responses to requests from external divisions and departments, consultants, auditors, external analysts, and others, who are gathering information for external initiatives or other efforts.
• Using project management methodologies and tools to define, organize, and group project tasks, map dependencies, balance resources, estimate timelines, and manage progress from initiation through implementation of a project.
• Collaborating with cross-division teams on approach and budgeting to meet internal division priorities, and working with other department managers to define and prioritize competing customer and operational needs.
• Comprehending and translating business requirements into system design documents and coordinating the development, testing, and deployment of new features.
• Developing system configuration in critical applications, making sure that business requirements are met.
• Techniques, principles, and methodologies for moving and combining data from multiple sources.
• Supervisory and managerial responsibilities.

RECRUITMENT DATES

Recruitment closes October 14, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Senior Info Tech Systems Spec, JC:09570, ID# 63174, 10/06/2026, USM, JG, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.