Municipal Operations & Finance Manager – Highway & Fleet

brooklinema; Brookline (MA); On-site; USD 73,000 - 80,000; Full time

Job summary

Brookline DPW’s Highway, Sanitation & Fleet Services Division seeks a detail‑driven Business Manager to oversee the division’s business operations, including billing, accounts payable/receivable, budgeting, and vendor coordination.

This hands‑on role requires strong financial tracking, customer service, and supervisory skills in a municipal setting; occasional evening or weekend duties may apply. You will coordinate with multiple software systems to streamline workflows.

Qualifications

• Bachelor’s degree in business, accounting, public administration, or a related field; five years of progressively responsible experience in municipal or business financial administration, billing, purchasing, or office management, including supervisory experience; or an equivalent combination of education, training and experience.

Responsibilities

• Oversee business operations of the Highway, Sanitation & Fleet Services Divisions, including sanitation billing, accounts payable/receivable, invoicing, refunds, and detailed account administration.
• Prepare purchase requisitions, purchase orders, vouchers, vendor payments, and invoices; maintain accurate financial tracking systems, purchasing records, and account balances.
• Oversee sanitation program accounts, including new customer setup, service-level changes, billing, reconciliations, adjustments, and outstanding balances; coordinate service requests with operations.
• Manage cart inventory and fulfillment, ensuring timely ordering, distribution, replacement, tracking, and recordkeeping.
• Prepare and analyze budget and financial reports; support annual budget development, expenditure monitoring, and special project analysis.
• Review and process waste hauler, leaf blower, and other Division-related permits; maintain associated records and communications.
• Coordinate work orders and administrative workflows using PeopleGIS, SnowOps, BrookOnline, and other systems to align business and field operations.
• Oversee onboarding, offboarding, payroll support, time and attendance systems, staff scheduling, and personnel documentation.
• Maintain and improve business systems, customer service processes, Division communications, and technology platforms.
• Research comparable rates, fees, and service structures to support Division program recommendations.
• Support department communications, ADA compliance, language access, and operational improvements.
• Provide administrative support during emergencies, including staffing logistics and operational coordination; evening or weekend availability may be required.
• Coordinate special programs and activities, including decorative streetlight banners, inspections-related documentation, and support for Parks and Open Space and related committees as needed.

Skills

Financial management

Billing & invoicing

Customer service

Supervisory experience

Office administration

Education

Bachelor’s degree in business, accounting, public administration, or related field

Tools

PeopleGIS

SnowOps

BrookOnline

Job description

Brookline DPW’s Highway, Sanitation & Fleet Services Division seeks a detail‑driven Business Manager to oversee the division’s business operations, including billing, accounts payable/receivable, budgeting, and vendor coordination.

This hands‑on role requires strong financial tracking, customer service, and supervisory skills in a municipal setting; occasional evening or weekend duties may apply. You will coordinate with multiple software systems to streamline workflows.