Business Manager – Highway Division

Town of Brookline; Brookline (MA); On-site; USD 75,000 - 82,000; Full time

Job summary

Town of Brookline's DPW Highway Sanitation & Fleet Services Division seeks a detail-oriented Business Manager to oversee the division's business operations, including billing, vendor payments, and account administration, in a fast-paced municipal setting.

The role encompasses budgeting, permits, payroll support, and coordination with operations; some evening or weekend availability may be required to ensure service continuity and project execution.

Qualifications

• Bachelor's degree in business, accounting, public administration, or related field.
• Five years of progressively responsible municipal or business financial administration and supervisory experience.
• OSHA 10 Hour Construction Industry Safety certification preferred; required within six months.

Responsibilities

• Manage the business operations of the Highway Sanitation & Fleet Services Division including billing, accounts payable/receivable, invoicing, refunds, and account administration.
• Prepare requisitions, purchase orders, vouchers, vendor payments, and invoices; maintain accurate financial tracking systems, purchasing records, and account balances.
• Oversee sanitation program accounts including new customer setup, service level changes, billing reconciliations, adjustments, and outstanding balances; coordinate service requests with operations.
• Manage cart inventory and fulfillment ensuring timely ordering, distribution, replacement tracking and recordkeeping.
• Prepare and analyze budget and financial reports; support annual budget development, expenditure monitoring and special project analysis.
• Review and process waste hauler, leaf blower and other Division related permits; maintain associated records and communications.
• Coordinate work orders and administrative workflows using PeopleGIS, SnowOps, BrookOnline and other systems to align business and field operations.
• Oversee onboarding, offboarding, payroll support, time and attendance systems, staff scheduling and personnel documentation.
• Maintain and improve business systems, customer service processes, division communications and technology platforms.
• Research comparable rates, fees and service structures to support Division program recommendations.
• Support department communications, ADA compliance language access and operational improvements.
• Provide administrative support during emergencies including staffing logistics and operational coordination; evening or weekend availability may be required.
• Coordinate special programs and activities including decorative streetlight banners inspections related documentation and support for Parks and Open Space and related committees as needed.
• Perform all other duties as assigned.

Skills

Customer service

Payroll knowledge

Billing and invoicing

Office management

Supervisory experience

Education

Bachelor's degree in business, accounting, public administration, or related field

Tools

Spreadsheets

Databases

Accounting software

Job description

Business Manager DPW Highway Sanitation & Fleet Services Division Hourly Rate 3671 40 hours weekly Brookline DPW is seeking a detail driven and service oriented Business Manager to oversee the business operations of the Highway Sanitation and Fleet Services Division This hands on administrative and supervisory role is responsible for customer service office management financial processing sanitation program account administration billing and invoicing program research banner program budget preparation and reporting permit assistance and emergency response support If you excel at accuracy efficiency and teamwork in a fast moving municipal environment we invite you to join this dedicated and professional team

About Us

Brookline DPWs Highway Sanitation & Fleet Services Division supports essential public works operations including roadway maintenance municipal sanitation services and fleet operations We serve as a core service provider for Brookline residents contractors and partner departments and we value professionalism responsiveness and continuous improvement in everything we do

Responsibilities

• Manage the business operations of the Highway Sanitation & Fleet Services Divisions including sanitation billing accounts payable receivable invoicing refunds and detailed account administration
• Prepare purchase requisitions purchase orders vouchers vendor payments and invoices; maintain accurate financial tracking systems purchasing records and account balances
• Oversee sanitation program accounts including new customer setup service level changes billing reconciliations adjustments and outstanding balances; coordinate service requests with operations
• Manage cart inventory and fulfillment ensuring timely ordering distribution replacement tracking and recordkeeping
• Prepare and analyze budget and financial reports; support annual budget development expenditure monitoring and special project analysis
• Review and process waste hauler leaf blower and other Division related permits; maintain associated records and communications
• Coordinate work orders and administrative workflows using PeopleGIS SnowOps BrookOnline and other systems to align business and field operations
• Oversee onboarding offboarding payroll support time and attendance systems staff scheduling and personnel documentation
• Maintain and improve business systems customer service processes Division communications and technology platforms
• Research comparable rates fees and service structures to support Division program recommendations
• Support department communications ADA compliance language access and operational improvements
• Provide administrative support during emergencies including staffing logistics and operational coordination; evening or weekend availability may be required
• Coordinate special programs and activities including decorative streetlight banners inspections related documentation and support for Parks and Open Space and related committees as needed
• Perform all other duties as assigned

What Were Looking For

We seek a highly organized and collaborative Business Manager with strong financial administrative and supervisory skills who is ready to contribute to a busy municipal department

Education & Experience

Bachelors degree in business accounting public administration or a related field; five years of progressively responsible experience in municipal or business financial administration billing purchasing or office management including supervisory experience; or an equivalent combination of education training and experience

Certifications & Skills

OSHA 10 Hour Construction Industry Safety certification preferred at hire; required within six months

The ideal candidate will have strong knowledge of municipal purchasing payroll billing financial tracking and customer service principles paired with the ability to operate accounting and billing systems spreadsheets databases and specialized software This individual excels in communication demonstrates sound judgment discretion and exceptional attention to detail and brings proven experience leading staff coordinating onboarding and offboarding processes and maintaining accurate and reliable records