Business Manager - Highway Division

brooklinema; Brookline (MA); On-site; USD 73,000 - 80,000; Full time

Job summary

Brookline DPW’s Highway, Sanitation & Fleet Services Division seeks a detail‑driven Business Manager to oversee the division’s business operations, including billing, accounts payable/receivable, budgeting, and vendor coordination.

This hands‑on role requires strong financial tracking, customer service, and supervisory skills in a municipal setting; occasional evening or weekend duties may apply. You will coordinate with multiple software systems to streamline workflows.

Qualifications

• Bachelor’s degree in business, accounting, public administration, or a related field; five years of progressively responsible experience in municipal or business financial administration, billing, purchasing, or office management, including supervisory experience; or an equivalent combination of education, training and experience.

Responsibilities

• Oversee business operations of the Highway, Sanitation & Fleet Services Divisions, including sanitation billing, accounts payable/receivable, invoicing, refunds, and detailed account administration.
• Prepare purchase requisitions, purchase orders, vouchers, vendor payments, and invoices; maintain accurate financial tracking systems, purchasing records, and account balances.
• Oversee sanitation program accounts, including new customer setup, service-level changes, billing, reconciliations, adjustments, and outstanding balances; coordinate service requests with operations.
• Manage cart inventory and fulfillment, ensuring timely ordering, distribution, replacement, tracking, and recordkeeping.
• Prepare and analyze budget and financial reports; support annual budget development, expenditure monitoring, and special project analysis.
• Review and process waste hauler, leaf blower, and other Division-related permits; maintain associated records and communications.
• Coordinate work orders and administrative workflows using PeopleGIS, SnowOps, BrookOnline, and other systems to align business and field operations.
• Oversee onboarding, offboarding, payroll support, time and attendance systems, staff scheduling, and personnel documentation.
• Maintain and improve business systems, customer service processes, Division communications, and technology platforms.
• Research comparable rates, fees, and service structures to support Division program recommendations.
• Support department communications, ADA compliance, language access, and operational improvements.
• Provide administrative support during emergencies, including staffing logistics and operational coordination; evening or weekend availability may be required.
• Coordinate special programs and activities, including decorative streetlight banners, inspections-related documentation, and support for Parks and Open Space and related committees as needed.

Skills

Financial management

Billing & invoicing

Customer service

Supervisory experience

Office administration

Education

Bachelor’s degree in business, accounting, public administration, or related field

Tools

PeopleGIS

SnowOps

BrookOnline

Job description

Business Manager
DPW – Highway, Sanitation & Fleet Services Division
Hourly Rate: $36.71 | 40 hours weekly

Brookline DPW is seeking a detail driven and service-oriented Business Manager to oversee the business operations of the Highway, Sanitation, and Fleet Services Division. This hands on administrative and supervisory role is responsible for customer service, office management, financial processing, sanitation program account administration, billing and invoicing, program research, banner program, budget preparation and reporting, permit assistance, and emergency response support. If you excel at accuracy, efficiency, and teamwork in a fast-moving municipal environment, we invite you to apply to join this dedicated and professional team.

About Us:

Brookline DPW’s Highway, Sanitation & Fleet Services Division supports essential public works operations including roadway maintenance, municipal sanitation services, and fleet operations. We serve as a core service provider for Brookline residents, contractors, and partner departments, and we value professionalism, responsiveness, and continuous improvement in everything we do.

Responsibilities:

• Manage the business operations of the Highway, Sanitation & Fleet Services Divisions, including sanitation billing, accounts payable/receivable, invoicing, refunds, and detailed account administration.


• Prepare purchase requisitions, purchase orders, vouchers, vendor payments, and invoices; maintain accurate financial tracking systems, purchasing records, and account balances.


• Oversee sanitation program accounts, including new customer setup, service-level changes, billing, reconciliations, adjustments, and outstanding balances; coordinate service requests with operations.


• Manage cart inventory and fulfillment, ensuring timely ordering, distribution, replacement, tracking, and recordkeeping.


• Prepare and analyze budget and financial reports; support annual budget development, expenditure monitoring, and special project analysis.


• Review and process waste hauler, leaf blower, and other Division-related permits; maintain associated records and communications.


• Coordinate work orders and administrative workflows using PeopleGIS, SnowOps, BrookOnline, and other systems to align business and field operations.


• Oversee onboarding, offboarding, payroll support, time and attendance systems, staff scheduling, and personnel documentation.


• Maintain and improve business systems, customer service processes, Division communications, and technology platforms.


• Research comparable rates, fees, and service structures to support Division program recommendations.


• Support department communications, ADA compliance, language access, and operational improvements.


• Provide administrative support during emergencies, including staffing logistics and operational coordination; evening or weekend availability may be required.


• Coordinate special programs and activities, including decorative streetlight banners, inspections-related documentation, and support for Parks and Open Space and related committees as needed.


• Perform all other duties as assigned.

What We’re Looking For:

We seek a highly organized and collaborative Business Manager with strong financial, administrative, and supervisory skills who is ready to contribute to a busy municipal department.

Education & Experience:

• Bachelor’s degree in business, accounting, public administration, or a related field; five years of progressively responsible experience in municipal or business financial administration, billing, purchasing, or office management, including supervisory experience; or an equivalent combination of education, training and experience.

Certifications & Skills:

• OSHA 10 Hour Construction Industry Safety certification preferred at hire; required within six months.

The ideal candidate will have strong knowledge of municipal purchasing, payroll, billing, financial tracking, and customer service principles, paired with the ability to operate accounting and billing systems, spreadsheets, databases, and specialized software. This individual excels in communication, demonstrates sound judgment, discretion, and exceptional attention to detail, and brings proven experience leading staff, coordinating onboarding and offboarding processes, and maintaining accurate and reliable records.

The Town of Brookline is an equal opportunity employer and dedicated to maintaining a diverse workforce.