Municipal Court Administrative Assistant

City of New London, WI; New London (WI); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

City of New London, WI is seeking an office support person for the New London – Weyauwega Municipal Court. You will respond to citizen inquiries, collect payments, and maintain court documents using Word, Excel, and specialized software.

Responsibilities include assisting the Judge and Clerk, handling mail, and ensuring accurate records while maintaining confidentiality in a busy municipal office environment.

Qualifikationen

• Requires a high school diploma or equivalent.
• One to three years’ experience in related field; customer service experience preferred.
• Has a current valid Wisconsin driver’s license.
• Able to maintain confidentiality and perform duties in a professional manner.

Aufgaben

• Act as contact for municipal court during court office hours; answer telephone calls and window inquiries
• Collect payments / process deposits
• Handle / process mail
• Assists in maintaining computerized court documents; Microsoft Word, Excel and custom software programs
• Assists in maintaining paperwork for court
• Assists the Judge and Clerk in court proceedings
• Performs follow up administrative tasks related to court
• Effectively communicates with co-workers, supervisor, police agencies, attorneys and the public
• Handles complaints in a professional manner
• Assists with other duties as assigned
• Process department vouchers as assigned
• Participate in conferences, seminars and meetings as assigned
• Direct problems for resolution to the Judge

Kenntnisse

Customer interaction

Conflict de-escalation

Paperwork organization

Basic arithmetic

Office equipment operation

Communication with public

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Custom software programs

Jobbeschreibung

Provides office support for the New London – Weyauwega Municipal Court. Acts as contact for the court, assisting citizens with department matters, inquiries and issues involving municipal court

• Act as contact for municipal court during court office hours; answer telephone calls and window inquiries
• Collect payments / process deposits
• Handle / process mail
• Assists in maintaining computerized court documents; Microsoft Word, Excel and custom software programs
• Assists in maintaining paperwork for court
• Assists the Judge and Clerk in court proceedings
• Performs follow up administrative tasks related to court
• Effectively communicates with co-workers, supervisor, police agencies, attorneys and the public
• Handles complaints in a professional manner
• Assists with other duties as assigned

Other Duties and Responsibilities

• Process department vouchers as assigned
• Participate in conferences, seminars and meetings as assigned
• Direct problems for resolution to the Judge

Knowledge, Skills and Abilities Expected

• Knowledge of Microsoft Word, Excel, Outlook and other custom software programs
• Knowledge of department procedures
• Knowledge of cash drawer procedures
• Skill in talking to people, diffusing angry people and interpreting hard to follow requests
• Skill in organizing paperwork, filing and following through on matters
• Ability to use a calculator and to compute percentages and do basic arithmetic
• Ability to operate common office equipment (shredder, fax, copier, multiline phone system)
• Ability to work in a busy office where there are constant interruptions
• Ability to establish and maintain satisfactory working relationships with co-workers, city employees and the general public

Requirements

• Requires a high school diploma or equivalent
• One to three years’ experience in related field; customer service experience preferred
• Has a current valid Wisconsin driver’s license
• Able to maintain confidentiality and perform duties in a professional manner

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in an office setting; hand-eye coordination is necessary to operate computers and various pieces of office equipment. While performing the duties of this job, the employee frequently is required to stand and talk or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk; sit for long periods of time, doing data entry or data analysis; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be available and present for work as scheduled. The employee must perform all functions of the job safely and efficiently at all times in compliance with all safety regulations and policies for the safety and welfare of the employee, co-workers, and the public.