Municipal Administrative Support Specialist

City-of-Joplin,-Mo; Joplin (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Joplin is seeking an administrative support professional to perform a variety of routine, complex and specialized tasks in support of a specific division. You will handle inquiries, process documents and maintain records while ensuring accuracy and confidentiality.

Under general supervision, this role emphasizes customer service, data entry, and proficient use of Microsoft Office Suite. A high school diploma or GED is required, with advanced coursework preferred and may substitute

Qualifications

• Two years of administrative support experience.
• Proficient in MS Office applications.
• Excellent written and verbal communication.

Responsibilities

• Answers phone calls and in-person requests from the public and City staff; researches and follows up.
• Provides timely, professional customer service to the public and staff.
• Processes payment requests and reimbursements for employees.
• Processes purchase orders and maintains varied records and files.
• Processes documents, forms, and permits for departmental use.
• Enters routine data into computerized systems accurately.
• Maintains confidential records in compliance with laws and City rules.
• Researches and prepares reports on Department activities.
• Provides public information in line with Missouri Sunshine Law and City policy.
• Performs routine office duties such as filing, copying, faxing, drafting correspondence.

Skills

Customer service

Data entry

Record keeping

Education

High School Diploma or GED

Advanced coursework in Office Management/Office Practices

Tools

Microsoft Office Suite

Job description

The City of Joplin is seeking an administrative support professional to perform a variety of routine, complex and specialized tasks in support of a specific division. You will handle inquiries, process documents and maintain records while ensuring accuracy and confidentiality.

Under general supervision, this role emphasizes customer service, data entry, and proficient use of Microsoft Office Suite. A high school diploma or GED is required, with advanced coursework preferred and may substitute