Multisite Property Operations Leader

Highlands-Vista-Group-Management; Saint Joseph (MO); On-site; USD 65,000 - 75,000; Full time

Job summary

Highlands Vista Group is seeking an Operations Specialist to oversee MO/IL portfolio site operations, drive performance, and mentor onsite teams. The role involves frequent travel among Independence, MO, Saint Joseph, MO, and Springfield, IL, to support transitions, new business, and staffing changes.

The position emphasizes financial performance, resident satisfaction, and operational efficiency, with collaboration across leadership to optimize portfolios and implement SOPs.

Qualifications

• 5+ years of experience in property management with a demonstrated history of strong performance.
• Proven experience leading site operations and supervising onsite teams.
• Demonstrated ability to mentor peers and support leadership initiatives.
• Experience with Yardi Voyager.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and proven ability build relationships.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills; detail-oriented and thorough.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Oversee community operations and ensure property standards are met.
• Supervise and support the leasing team to achieve occupancy goals.
• Conduct property tours, process applications, and manage lease agreements.
• Oversee move-ins, move-outs, and lease renewals.
• Address tenant concerns and maintain excellent customer service.
• Coordinate property maintenance and vendor services.
• Create and manage social media content to support leasing efforts.
• Inspect common areas and vacant units for cleanliness and readiness.
• Collect rent, monitor budgets, and manage expenses.
• Prepare financial and operational reports as required.
• Ensure compliance with housing regulations (Tax Credit, HUD, etc.).
• Plan resident events and implement retention programs.
• Conduct market research and recommend rental adjustments.
• Maintain accurate records and follow SOPs.
• Frequently travel to nearby communities within the regional portfolio.
• Provide operational support to nearby communities within the regional portfolio.
• Assist management team with new property acquisitions and transitions.
• Mentor and support Property Managers and new hires at surrounding properties, teaching and enforcing company policies and procedures.
• Provide ongoing support to Regional Manager, Area Manager, and Operations Specialist.
• Participate in portfolio-level initiatives, operational improvements, and special projects as assigned.
• Perform all other duties as needed.

Skills

Property management

Leadership

Mentoring

Time management

Communication

Organizational skills

Tools

Yardi Voyager

Microsoft Excel

Outlook

PowerPoint

Word

Job description

Highlands Vista Group is seeking an Operations Specialist to oversee MO/IL portfolio site operations, drive performance, and mentor onsite teams. The role involves frequent travel among Independence, MO, Saint Joseph, MO, and Springfield, IL, to support transitions, new business, and staffing changes.

The position emphasizes financial performance, resident satisfaction, and operational efficiency, with collaboration across leadership to optimize portfolios and implement SOPs.