Multisite Patient Relations Coordinator (Float)

Ackerman Urology; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement plan

Tuition reimbursement

Generous paid time off

Job summary

Ackerman Urology is seeking a Patient Relations Coordinator to manage front-desk patient interactions, verify insurance, schedule appointments, and collect co-pays. This Float role supports Mandarin, World Golf Village (WGV), and Middleburg locations, delivering consistent front-office and patient support across sites.

Responsibilities include handling multi-line phone calls, EMR documentation, maintaining a welcoming environment, and coordinating with physicians for tests and referrals.

Qualifications

• Strong organization, time management, and attention to detail.
• Professional, friendly, and confident interpersonal skills.
• Knowledge of medical terminology and insurance verification processes.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment.

Responsibilities

• Provide professional telephone services, schedule appointments, and send reminders.
• Greet and check in patients, assist with paperwork, and enter information into the EMR system.
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals.
• Process co-payments and track patient financial responsibilities.
• Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests.
• Track and update physician schedules.
• Obtain, scan, and attach medical records to patient charts.
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments.
• Make reminder calls for labs, follow-ups, and upcoming visits.
• Generate daily clinical summaries and weekly demographic compliance reports.
• Obtain and upload patient photos for charts.

Job description

Ackerman Urology is seeking a Patient Relations Coordinator to manage front-desk patient interactions, verify insurance, schedule appointments, and collect co-pays. This Float role supports Mandarin, World Golf Village (WGV), and Middleburg locations, delivering consistent front-office and patient support across sites.

Responsibilities include handling multi-line phone calls, EMR documentation, maintaining a welcoming environment, and coordinating with physicians for tests and referrals.