Patient Concierge (Float) – Multi-Department Front Desk

Wilmington Health Pllc; Wilmington (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Wilmington Health is seeking a Float Patient Representative for Midtown as a full-time role. The position provides front office support in clinical areas, greeting patients, handling check-in/out, scheduling across facilities, and assisting with billing inquiries.

A High School diploma is required; BLS/CPR is preferred. The role emphasizes professionalism, teamwork, and strong communication within the health care team.

Qualifications

• High School Diploma or GED required.
• Experience in Medical Office Administration preferred.
• BLS/CPR certification preferred.

Responsibilities

• Greet and assist patients professionally, closing each interaction.
• Check patients in and out, manage samples, forms, and triage sheets.
• Schedule and coordinate appointments across multiple facilities.
• Answer calls and direct inquiries to appropriate teams.
• Maintain provider and on-call schedules as directed by management.
• Support billing inquiries through the Central Business Office and office staff.

Skills

Customer Service

Professionalism

Interpersonal Communication

Teamwork

Time Management

Problem Solving

Education

High School Diploma or GED

Job description

Wilmington Health is seeking a Float Patient Representative for Midtown as a full-time role. The position provides front office support in clinical areas, greeting patients, handling check-in/out, scheduling across facilities, and assisting with billing inquiries.

A High School diploma is required; BLS/CPR is preferred. The role emphasizes professionalism, teamwork, and strong communication within the health care team.