Multisite IT Administrator for Nonprofit Tech & Support

Family-Bridges,-Inc.; Oakland (CA); On-site; USD 49,000 - 58,000; Full time

Job summary

Family Bridges in Oakland, CA is seeking an IT Administrator to maintain and support the organization’s technology systems across multiple locations. You will manage user accounts, devices, Microsoft 365, networks, and vendor coordination to ensure reliable IT operations.

The role requires 2+ years of IT experience, strong Windows/365 knowledge, and the ability to work independently and with staff. Travel between sites and occasional after-hours work are expected as part of maintaining secure

Qualifications

• Two+ years IT experience including hands-on systems administration.
• Proficient with Microsoft Windows and 365 administration.
• Strong troubleshooting, documentation, and problem-solving skills.
• Ability to explain technical information clearly to users with varied levels of proficiency.

Responsibilities

• Provide timely technical support to staff; diagnose and resolve hardware, software, connectivity, printing, mobile-device, and VoIP issues.
• Track, prioritize, and document technical support requests through resolution; communicate progress and expected service restoration to affected staff.
• Configure, deploy, maintain, patch, and replace computers, peripherals, mobile devices, software, and related equipment.
• Administer user accounts, access permissions, licensing, email, and Microsoft 365 services, including onboarding, access changes, and account deactivation in coordination with HR and authorized supervisors.
• Monitor the functionality and availability of office networks, routers, wireless systems, site-to-site VPNs, servers, backups, certificates, and other assigned systems; promptly escalation significant risks or outages.
• Monitor backup completion, perform scheduled restoration checks, and maintain recovery procedures in coordination with service providers.

Skills

IT experience

End-user support

Troubleshooting

Documentation

Security practices

Verbal communication

Team collaboration

Multi-tasking

Education

Associate degree in Information Technology

Tools

Microsoft 365

VPNs

Endpoint security

PC hardware

Office networks

Job description

Family Bridges in Oakland, CA is seeking an IT Administrator to maintain and support the organization’s technology systems across multiple locations. You will manage user accounts, devices, Microsoft 365, networks, and vendor coordination to ensure reliable IT operations.

The role requires 2+ years of IT experience, strong Windows/365 knowledge, and the ability to work independently and with staff. Travel between sites and occasional after-hours work are expected as part of maintaining secure