Multisite General Manager – Growth & Ops

culliganalabama; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Culligan in Jacksonville and Starke is seeking a General Manager to oversee the branch operations, drive revenue growth, and safeguard assets while ensuring service levels consistently exceed customer expectations.

You will lead staff, manage P&L, coordinate deliveries and service calls, conduct performance reviews, and implement targets with a focus on efficiency and safe practices across the branch.

Responsibilities

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch.
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
• Motivate and recognize the contributions of the branch personnel to establish a team culture.
• Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
• Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan.
• Prepare business forecasts and budgets as required.
• Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
• Maintain a working knowledge of the competition within the local marketplace.
• Responsible for the recruitment, selection, and development of all branch employees.
• Consistently administer company policies and procedures within the branch.
• Spend a reasonable amount of time in the field performing training missions with branch personnel.
• Adhere to and uphold all company safety guidelines and safe work practices.
• Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
• Manage the sales, operations, and administrative departments of the branch
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• May be required to perform the job duties of other branch staff on an as needed basis.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

Job description

Culligan in Jacksonville and Starke is seeking a General Manager to oversee the branch operations, drive revenue growth, and safeguard assets while ensuring service levels consistently exceed customer expectations.

You will lead staff, manage P&L, coordinate deliveries and service calls, conduct performance reviews, and implement targets with a focus on efficiency and safe practices across the branch.