General Manager

Culligan By WaterCo; City of Troy (NY); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Culligan By WaterCo in Troy, NY seeks an experienced General Manager to lead daily store operations, drive profitability, and ensure customer service excellence across branches. You will guide staff, set performance goals, manage budgets, and prepare financial reports.

The role requires strong leadership, P&L accountability, and the ability to grow sales. You will coordinate deliveries, supervise safety, recruit and develop teams, and implement programs to meet the sales plan.

Qualifications

• Four-year degree in Sales, Marketing, Management, or a related field preferred.
• Proven P&L responsibility for revenue, costs, and margins.
• Experience leading and developing high-performing teams.
• Strong verbal and written communication.
• Ability to generate sales growth and manage multiple projects.

Responsibilities

• Full operational responsibility for all profit and loss related activities of the branch.
• Prepare staff to deliver exemplary customer service and measure performance.
• Enforce safety guidelines; file insurance & workers’ comp paperwork.
• Protect and manage branch assets.
• Foster a team culture with recognition and motivation.
• Prepare accurate forecasts and budgets.
• Oversee payables, inventory, and receivables.
• Respond to difficult customer inquiries and unusual situations.
• Manage deliveries and service calls routing.
• Execute programs to meet/exceed the sales plan.

Skills

P&L management

Sales growth

Team leadership

Communication

Analytical thinking

Microsoft Office

Problem-solving

Education

Four-year degree in Sales, Marketing, Management, or related field

Tools

Microsoft Office

Job description

Culligan is seeking an experienced General Manager to oversee our business operations at the store branches. The General Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As General Manager, your duties also include guiding staff in your branch, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.

To be successful as a General Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch General Manager should be able to demonstrate excellent problem-solving and decision-making skills.

Specific Job Function

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
• Adhere to and enforce all company safety guidelines; Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• Protect and manage branch assets effectively.
• Foster a team culture by recognizing and motivating branch personnel.
• Prepare accurate business forecasts and budgets.
• Oversee branch payables, inventory, and receivables.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan
• Maintain awareness of local competition and using market trends to inform strategic decisions and improve competitive positioning
• Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
• Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
• Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
• May be required to perform the job duties of other branch staff on an as needed basis and spend time in field assisting with training.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

Qualifications

• Four-year degree in Sales, Marketing, Management, or a related field is preferred.
• Direct responsibility for P&L performance, including revenue, costs, and margins required.
• Proven ability to lead, coach, and develop high-performing teams.
• 5 years of Basic Plumbing, Operations, Management, and Marketing is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work with all levels of management.
• Ability to generate sales growth. Strong sales generation ability and financial performance.
• Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
• Strong analytical and strategic thinking skills.
• Proficient in Microsoft Office.

Competencies

• Resourcefulness Customer Focus Team Player
• Passion Integrity Organizational/Planning
• Communication Analytical Judgement/Decision Making Detail Oriented

Target Salary Range: $85,000 - $130,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).