General Manager

culliganalabama; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Culligan in Jacksonville and Starke is seeking a General Manager to oversee the branch operations, drive revenue growth, and safeguard assets while ensuring service levels consistently exceed customer expectations.

You will lead staff, manage P&L, coordinate deliveries and service calls, conduct performance reviews, and implement targets with a focus on efficiency and safe practices across the branch.

Responsibilities

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch.
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
• Motivate and recognize the contributions of the branch personnel to establish a team culture.
• Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
• Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan.
• Prepare business forecasts and budgets as required.
• Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
• Maintain a working knowledge of the competition within the local marketplace.
• Responsible for the recruitment, selection, and development of all branch employees.
• Consistently administer company policies and procedures within the branch.
• Spend a reasonable amount of time in the field performing training missions with branch personnel.
• Adhere to and uphold all company safety guidelines and safe work practices.
• Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
• Manage the sales, operations, and administrative departments of the branch
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• May be required to perform the job duties of other branch staff on an as needed basis.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

Job description

Culligan is currently seeking a General Manager to oversee our Jacksonville and Starke dealerships who will be responsible for achieving the budgeted goals for revenue, business income, and balance sheet management and for ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

Specific Job Function:

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch.
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
• Motivate and recognize the contributions of the branch personnel to establish a team culture.
• Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
• Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan.
• Prepare business forecasts and budgets as required.
• Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
• Maintain a working knowledge of the competition within the local marketplace.
• Responsible for the recruitment, selection, and development of all branch employees.
• Consistently administer company policies and procedures within the branch.
• Spend a reasonable amount of time in the field performing training missions with branch personnel.
• Adhere to and uphold all company safety guidelines and safe work practices.
• Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
• Manage the sales, operations, and administrative departments of the branch
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• May be required to perform the job duties of other branch staff on an as needed basis.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.