Multisite Dental Scheduling Coordinator

Jolley Smiles; Grand Junction (CO); In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

Jolley Smiles in Grand Junction, CO seeks a Scheduling Coordinator to be the friendly first contact for patients and manage appointments, payments, and referral processes in a fast-paced dental front office. The role emphasizes strong customer service, organization, and teamwork.

Responsibilities include greeting patients, checking in/out, scheduling, managing the daily calendar, handling insurance and payments, and supporting end-of-day close.

Competenze

• Spanish proficiency is highly preferred.
• Must be willing to travel to other Jolley Smiles locations as needed.
• A positive attitude and commitment to excellent patient service.
• Strong attention to detail and organizational skills.
• Ability to multitask and stay calm in a busy office.

Mansioni

• Greet patients warmly upon arrival and help them feel welcomed.
• Check patients in and out, schedule and reschedule appointments, and manage the daily schedule with attention to detail.
• Maintain a clean, tidy, and professional front desk and waiting room area.
• Monitor waiting room and bathrooms regularly to ensure cleanliness and comfort.
• Print the Daily Schedule, Collections Report, Medicaid Report, and complete the Morning Huddle sheet accurately and on time.
• Check DentaQuest and manage patient alerts, comments, and documentation.
• Answer all incoming phone calls promptly with a friendly, professional tone.
• Check voicemails throughout the day and return calls in a timely manner.
• Monitor office email inbox hourly to manage appointment changes and provider requests.
• Determine when appointment overrides are appropriate using good judgment.
• Mark and manage no-shows, including calling patients and documenting communication.
• Participate monthly in completing the “Active Patients Without a Future Appointment” report by calling patients and documenting outreach.
• Call insurance companies and gather benefits information for the Insurance Coordinator.
• Process payments accurately: credit cards, checks, and cash.
• Add charges and payments to the correct ledger and billing party.
• Follow cash-handling procedures, including end-of-day deposits.
• Send referrals and x-rays to other offices promptly.
• Upload patient photos, scan/file/shred documents, and maintain office organization.
• Assist with end-of-day reporting and closing tasks.
• Other duties as assigned.

Conoscenze

Spanish proficiency

Multitasking

Organizational skills

Patient service orientation

Reliability

Descrizione del lavoro

Jolley Smiles in Grand Junction, CO seeks a Scheduling Coordinator to be the friendly first contact for patients and manage appointments, payments, and referral processes in a fast-paced dental front office. The role emphasizes strong customer service, organization, and teamwork.

Responsibilities include greeting patients, checking in/out, scheduling, managing the daily calendar, handling insurance and payments, and supporting end-of-day close.