Dental Scheduling Specialist — Patient Experience

WOW!; Soledad (CA); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Wow! Smiles is seeking a Scheduling Coordinator to greet patients, answer calls, and manage appointment flow across multiple locations. You will verify demographics, collect payments, and coordinate with clinical, admin, and sales teams to ensure smooth patient experiences.

You will represent Wow! Smiles in the community, support marketing events, and help maintain a clean, professional reception area while upholding HIPAA protocols and high service standards.

Qualifikationen

• Experience in patient scheduling and reception.
• Ability to maintain HIPAA compliance in daily work.
• Excellent communication with patients and team members.

Aufgaben

• Open and close office according to office protocol.
• Answer phone calls with professionalism following office protocols.
• Verify and update demographic information.
• Greet and welcome patients and visitors to practice.
• Interact and have conversations with patients.
• Manage recall system and maintain patients without appointments report.
• Ensure patient confidentiality and HIPAA compliance.
• Follow up on no-show appointments after every patient day.

Kenntnisse

Patient communication

Phone etiquette

Data entry

Demographic verification

Jobbeschreibung

Wow! Smiles is seeking a Scheduling Coordinator to greet patients, answer calls, and manage appointment flow across multiple locations. You will verify demographics, collect payments, and coordinate with clinical, admin, and sales teams to ensure smooth patient experiences.

You will represent Wow! Smiles in the community, support marketing events, and help maintain a clean, professional reception area while upholding HIPAA protocols and high service standards.