Dental Scheduling Pro — Patient Experience Champion

Jolley Smiles; Montrose (CO); On-site; USD 22,000 - 28,000; Full time

Job summary

Jolley Smiles in Montrose, CO is seeking a Scheduling Coordinator to be the first point of contact for patients. You will manage front desk tasks, scheduling, insurance queries, and daily office operations in a patient-centered orthodonic practice.

The role requires excellent communication, a cheerful attitude, strong multitasking, and attention to detail. Proficiency in Spanish is highly preferred, and travel to Delta, CO may be required.

Qualifications

• Proficiency in Spanish is highly preferred.
• Must be willing to travel to Delta, CO as needed.
• A positive attitude and commitment to excellent patient service
• Strong attention to detail and organizational skills
• Ability to multitask and stay calm in a busy office
• Reliable, punctual, and willing to follow office standards and procedures consistently
• Previous dental or medical scheduling experience is a plus, but not required

Responsibilities

• Greet patients warmly and make them feel welcomed.
• Check in/out patients and manage daily scheduling with attention to detail.
• Maintain a clean front desk and waiting area.
• Monitor waiting room and bathrooms for cleanliness.
• Print daily schedule and reports on time.
• Check DentaQuest and manage patient alerts and documentation.
• Answer incoming calls with a friendly, professional tone.
• Check voicemails and return calls promptly.
• Monitor email inbox hourly for appointment changes.
• Determine when overrides are appropriate using good judgment.
• Mark no-shows and document outreach.
• Participate in monthly Active Patients Without a Future Appointment report.

Skills

Proficiency in Spanish

Customer service

Attention to detail

Organizational skills

Multitasking

Tools

DentaQuest

Job description

Jolley Smiles in Montrose, CO is seeking a Scheduling Coordinator to be the first point of contact for patients. You will manage front desk tasks, scheduling, insurance queries, and daily office operations in a patient-centered orthodonic practice.

The role requires excellent communication, a cheerful attitude, strong multitasking, and attention to detail. Proficiency in Spanish is highly preferred, and travel to Delta, CO may be required.