Multisite Clinic Support & Scheduling Specialist

Community Counseling Center, Cape Girardeau, MO; Fredericktown (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

24 Paid Days Off

Birthday day off

Seven Paid Holidays

Health, Dental, Vision insurance

Company Paid Life and LTD Insurance

Employee Referral Program

Job summary

Community Counseling Center (CCC) in Missouri is seeking a full-time, non-exempt receptionist to handle reception duties, schedule clinicians, screen clients by phone or walk-in, assist with admissions, and manage updates in the electronic health record (EMR). The role requires attention to privacy and HIPAA compliance.

You will greet clients, schedule and cancel appointments, answer calls, make reminder calls, process payments, handle mail, and support cross-location coverage.

Responsibilities

• Greet all clients and visitors; direct to correct area if necessary.
• Schedule and cancel appointments for all office clinicians and medical providers.
• Answer all incoming calls and direct to correct department/staff.
• Make daily appointment reminder calls to clients and/or to reschedule if necessary.
• Communicate with other external sources as needed.
• Screen clients and document communication for clinical staff.
• Enter client demographic data into EMR when there are changes.
• Initiate and/or complete the admission process and complete annual updates in EMR.
• Collect client payments and document in system.
• Process mail and manage postage.
• Manage space allocations for meetings.
• Support Staff floater will travel to all locations as coverage needs present; will be cross trained in all receptionists, medical records and admission clerk positions for all locations.
• Maintain client medical records in accordance with all laws, regulations, policies, and HIPAA.
• Work as a team member with other support staff to ensure timely completion of all tasks.
• Document according to clinical policies and procedures, DMH, CARF, and any other federal or state program per agency standards.

Job description

Community Counseling Center (CCC) in Missouri is seeking a full-time, non-exempt receptionist to handle reception duties, schedule clinicians, screen clients by phone or walk-in, assist with admissions, and manage updates in the electronic health record (EMR). The role requires attention to privacy and HIPAA compliance.

You will greet clients, schedule and cancel appointments, answer calls, make reminder calls, process payments, handle mail, and support cross-location coverage.