Support Staff

Community Counseling Center, Cape Girardeau, MO; Fredericktown (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

24 Paid Days Off

Birthday day off

Seven Paid Holidays

Health, Dental, Vision insurance

Company Paid Life and LTD Insurance

Employee Referral Program

Job summary

Community Counseling Center (CCC) in Missouri is seeking a full-time, non-exempt receptionist to handle reception duties, schedule clinicians, screen clients by phone or walk-in, assist with admissions, and manage updates in the electronic health record (EMR). The role requires attention to privacy and HIPAA compliance.

You will greet clients, schedule and cancel appointments, answer calls, make reminder calls, process payments, handle mail, and support cross-location coverage.

Responsibilities

• Greet all clients and visitors; direct to correct area if necessary.
• Schedule and cancel appointments for all office clinicians and medical providers.
• Answer all incoming calls and direct to correct department/staff.
• Make daily appointment reminder calls to clients and/or to reschedule if necessary.
• Communicate with other external sources as needed.
• Screen clients and document communication for clinical staff.
• Enter client demographic data into EMR when there are changes.
• Initiate and/or complete the admission process and complete annual updates in EMR.
• Collect client payments and document in system.
• Process mail and manage postage.
• Manage space allocations for meetings.
• Support Staff floater will travel to all locations as coverage needs present; will be cross trained in all receptionists, medical records and admission clerk positions for all locations.
• Maintain client medical records in accordance with all laws, regulations, policies, and HIPAA.
• Work as a team member with other support staff to ensure timely completion of all tasks.
• Document according to clinical policies and procedures, DMH, CARF, and any other federal or state program per agency standards.

Job description

Schedule: Full - Time, Non - Exempt, 8:00am - 6:30pm, Schedule: Four 10-hour shifts per week. Must be available to work any four days, Monday through Friday

Job Summary:

Responsible for covering reception functions; scheduling for clinicians; screening clients through phone calls and/or walk in contact; assisting with admission; annual update process; required to manage or assist in processing or maintenance of the electronic health record.

Job Duties:

• Greet all clients and visitors; direct to correct area if necessary.
• Schedule and cancel appointments for all office clinicians and medical providers.
• Answer all incoming calls and direct to correct department/staff.
• Make daily appointment reminder calls to clients and/or to reschedule if necessary.
• Communicate with other external sources as needed.
• Screen clients and document communication for clinical staff.
• Enter client demographic data into EMR when there are changes.
• Initiate and/or complete the admission process and complete annual updates in EMR.
• Collect client payments and document in system.
• Process mail and manage postage.
• Manage space allocations for meetings.
• Support Staff floater will travel to all locations as coverage needs present; will be cross trained in all receptionists, medical records and admission clerk positions for all locations.
• Maintain client medical records in accordance with all laws, regulations, policies, and HIPAA.
• Work as a team member with other support staff to ensure timely completion of all tasks.
• Document according to clinical policies and procedures, DMH, CARF, and any other federal or state program per agency standards.

Note: Benefits may vary depending on hours worked.

• 24 Paid Days Off Your First Year + get a day off for your birthday!
• Seven Paid Holidays
• Competitive Health, Dental, Vision, and Supplemental Insurance
• Company Paid Life and LTD Insurance
• Employee Referral Program
• Much More!

Community Counseling Center (CCC) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristics protected by law.

CCC will consider requests for reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, etc. please contact [e-mail] to speak with us about your needs.