Multinational Zonal Lead - Northeast

AIG; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

AIG's Multinational Zone Northeast is seeking a Multinational Zonal Lead to drive strategy, performance and client service excellence for the U.S. Northeast portfolio.

You will lead a team of Multinational Client Executives and Coordinators, partner with product and distribution, and ensure end-to-end program design and execution to meet client expectations and business goals. The role focuses on expanding AIG Multinational's presence across the U.S.

Qualifications

• Experience working with senior client personnel, risk managers and board-level representatives.
• Proven ability to attract, engage and develop high-performing teams.
• Strong organizational skills to manage multiple priorities and meet deadlines.

Responsibilities

• Lead multinational client teams to deliver superior service and stakeholder experience.
• Promote and align value propositions with multinational segment across zones.
• Ensure design and execution of multinational programs with adherence to SLAs and guidelines.
• Expand presence across the U.S. market by coordinating with product and distribution.
• Represent the function at zonal management meetings and external events.

Skills

Client relationship management

People management

Analytical

Communication skills

Broker relationship management

Negotiation

Team leadership

Job description

Join us as the Multinational Zonal Lead - Northeast Zone to take on key responsibilities within a world-class Multinational function.

Make your mark in Multinational

AIG's Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients' risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

How you will create an impact

The Multinational Zonal Leader is responsible for the overall management and performance of the U.S. Northeast Zone multinational portfolio. This role reports directly to the Head of Multinational - North America. Responsibilities include:

• Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG's Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.
• Engage and partner with internal and external stakeholders to promote AIG Multinational's segmented value proposition to assigned Multinational segment, aligned with the Multinational end to end process and business model, product strategies and appetite, and the client's needs.
• Ensure the team effectively manages the design, development and execution of targeted multinational programs (including captive fronting), delivering within target service delivery standards and in alignment with AIG U.S. growth strategies.
• Support the Head of Multinational - North America, to expand AIG Multinational's presence across the U.S market by optimizing alignment, integration, adoption and execution of AIG's global multinational strategies, business plans, operating model and segmented value proposition(s).
• Represent AIG as the central point of Multinational client and program management across the Northeast Zone.
• Manage assigned portfolio of Tier 1 and Tier 2 Multinational clients working in partnership with product and distribution to deliver service excellence.
• Lead all pre and post bind activities on assigned portfolio and embed core principles of end to end process.
• Ensure that all service level standards and performance metrics are met on assigned portfolio and improve multinational client experience as measured by client and broker survey results.
• Ensure Multinational service fee discipline and rate adequacy for assigned portfolio of accounts.
• Drive the execution of the Multinational strategy within the zone and establish and execute a regular business cadence with key zonal stakeholders in product and distribution.
• Represent Multinational and actively participate in regularly scheduled zonal management meetings to ensure alignment with zonal strategies.
• Develop multinational zonal business plan to improve management fundamentals, ensure alignment to goals and execution on strategy.
• Align with zonal product heads and distribution to support profitable growth strategies.
• Foster an environment where employees can grow and maximise their talent including appropriate training, career development, and succession planning.
• Adhere to Multinational audit and controls procedures and global fronting underwriting guidelines.
• Support broader zonal Multinational growth strategies, business development and thought leadership as appropriate.
• Provide Multinational subject matter expertise (SME) and training throughout the zone including the management of the Broker Academy training.
• Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
• Represent AIG at external industry events held in the zone.

What you'll need to succeed

• Client focused with significant experience of dealing with senior client personnel, risk managers and client board level representatives as well as senior colleagues, including Executive Leadership.
• Effective Team and People Manager, able to attract, engage, retain and develop a high performing team to meet current and future business needs with the ability to clearly articulate and execute plans.
• Ability to handle multiple priorities, organize work and meet tight deadlines and service standards.
• Ability to identify operational improvements and gain technical knowledge and experience to carry out those improvements.
• Must demonstrate a high level of proficiency in the following skills: Analytical
• Customer service
• Interpersonal
• Communication and PC skills
• Broker relationship management
• Negotiation
• People Management

Technical Skills/ Experience

• Strong technical knowledge of multinational programs with an intimate knowledge of territorial issues and the systems and processes that support multinational business.
• Experience / extensive knowledge in multiple lines of business - Commercia