Multinational Client Executive

AIG; Chicago (IL); On-site; USD 85,000 - 112,000; Full time

Job summary

AIG in Chicago seeks a Client Executive to manage multinational programs and serve as the primary external service contact with brokers and clients.

You will oversee service delivery, coordinate with underwriters, claims, and distribution to ensure program performance and compliance; provide guidance on governance and design. Strong insurance experience is required, with bonus eligibility and a comprehensive benefits package.

Qualifications

• 5+ years commercial insurance experience or client servicing.
• Strong knowledge of multinational programs and reinsurance structures.
• Experience with senior client personnel and risk managers.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and SLAs.
• Autonomous, proactive with strong relationship building.

Responsibilities

• Oversee multinational service delivery for the assigned portfolio.
• Coordinate communication across stakeholders through the program lifecycle.
• Provide guidance to stakeholders across the Multinational Business Model.
• Lead design and delivery of services; ensure timely policy and invoice documentation.
• Support underwriters, claims, and legal teams as needed.
• Develop and maintain relationships with broker or client.
• Lead stewardship meetings with distribution.

Skills

Commercial insurance

Client servicing

Multinational programs

Communication

Project coordination

Stakeholder management

Microsoft Office

Tools

MS Outlook

Excel

Word

Job description

Join us as a Client Executive to grow your career at the forefront of multinational insurance.

External broker and client facing role managing an assigned portfolio of Tier 1 and Tier 2 Multinational programs working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business.

How You Will Create An Impact

• Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG.
• Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and elevate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
• Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
• Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets within assigned span of control.
• Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
• Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
• Deliver structured internal and external Multinational training as applicable.

What You'll Need To Succeed

• 5+ years commercial insurance experience, preferably client servicing (broker or company background).
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers.
• Strong written & verbal communication and interpersonal skills.
• Highly motivated and ability to work autonomously and on own initiative.
• Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs.
• Ability to clearly articulate ideas and influence outcomes.
• Ability to motivate others to achieve common goal; proven record of being a team player.
• Collaborative with the ability to build strong relationships with key internal and external stakeholders.
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements.
• Computer literacy required: IT packages, MS Outlook, Excel, Word.

Ready to maximize your impact? We would love to hear from you.

AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

The base salary range for this position is $85,000-$112,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience and qualifications.

US Benefits Overview

#multinational #P&C #reinsurance

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American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

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Functional Area

UW - Underwriting

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