Multimedia Operations Analyst (Live Broadcast & Digital Signage)

Intercontinental Exchange; New York (NY); Sur place; USD 75 000 - 85 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

401(k) plan

Life insurance

Paid time off

Résumé du poste

Intercontinental Exchange's NYSE unit is seeking a highly motivated Engineer, IT Multimedia Operations to manage and support the NYSE multimedia infrastructure, including AV, digital signage, and broadcast systems. This on-site role in New York requires technical proficiency, strong communication, and a proactive attitude to ensure high availability.

You will collaborate with IT Multimedia Engineering and Broadcast Services, handling incident management, playbooks, and cross-team coordination to

Qualifications

• Bachelor’s degree in CIS, engineering, or related discipline.
• Technology and/or application support experience.
• Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, CMS, Digital Signage, Video Walls, Multi-Viewers, BigPanda, Spectrum, Splunk.
• Knowledge of live streaming video, Broadcast TV control rooms, video editing systems and multimedia management.
• Financial industry multimedia and operations expertise.
• Change auditing and configuration management.
• Previous experience in an operations environment.

Responsabilités

• Actively monitor and react to system events and alerts.
• Coordinate with multimedia teams to follow DR, HA, changes and incidents best practices.
• Own production incidents including communication, escalation, and root-cause analysis.
• Prepare documentation and playbooks for troubleshooting and escalation procedures.
• Interact with third-party vendors and internal business units; coordinate and collaborate.

Connaissances

Live streaming

Broadcast ops

Multimedia mgmt

Formation

Bachelor's degree in CIS/Engineering

Outils

ServiceNow

Salesforce

Dalet

Zignage

Haivision

Content Management Systems

Digital Signage

Video Walls

Multi-Viewers

BigPanda

Spectrum

Splunk

Description du poste

Intercontinental Exchange's NYSE unit is seeking a highly motivated Engineer, IT Multimedia Operations to manage and support the NYSE multimedia infrastructure, including AV, digital signage, and broadcast systems. This on-site role in New York requires technical proficiency, strong communication, and a proactive attitude to ensure high availability.

You will collaborate with IT Multimedia Engineering and Broadcast Services, handling incident management, playbooks, and cross-team coordination to